Memberships
Which membership requires paperwork and payment the day of initiation?
Ongoing Membership
What are the prices for resident and non-resident adults?*
Resident $6
Non-resident $8
*Prices increase July 1
The majority of swim lessons are how many classes, how long, and what cost?
8-10 classes, 30 minutes (sometimes more), $70 for residents and $105 for non-residents (classes less than 10 sessions are prorated).
What paperwork needs to be filled out when the reservation is initially made?
The reservation intake sheet and signed permit.
A family of 8 comes in to play in the pools on a Wednesday at 5:00 PM. Can they go in?
No. We can direct them to the correct recreation swim hours.
Which memberships can be paid in full with cash?
12-month and 3-month
Age groups for Infants, Youths, Young Adults, Adults, and Seniors
Infants 0-1, Youths 2-18, Young Adults 19-22, Adults 23-61, Seniors 62+
If a patron has never taken swimming lessons before, what are two good resources for levels?
The swim lesson handbook and swim assessments.
How much time is required between reservations?
15 minutes
Do our pool hours change seasonally? If so, during which parts of the year?
Yes! We have additional rec swim hours through the summer, winter break, and spring break.
Dates: when are people charged for the Ongoing Membership? When is the final date of the month to submit hold or cancellation paperwork? Does the membership stop after 6 months? (3)
Patrons are charged the 4th, last date for holds or cancellations is the 25th, and the membership does not end at 6th months. Many patrons hear 6 months and don't realize that is simply a commitment and cancellation rule, not the length of the membership.
What is required for ages 18 or older?
Photo ID and verbal confirmation of address
Besides our Angelfish, Catfish, and School Age Swim Lessons, what are our other classes provided? (List 5)
Adaptive, Private, Homeschool, Fundamentals, and School District Swim Lessons.
Setup and cleanup are...
...included in the time of the reservation.
During summer weekdays what time is Preschool Swim?
Trick question! Preschool Swim is only on the weekends during the summer, but families are welcome to come to weekday Recreation Swim.
What is required to be shown for a Citizens with Disabilities pass? Bonus: a Family with Disabilities pass gives patrons what benefit?
Social Security Award Letter for disabilities; bonus answer: if the person experiencing a disability is 23 or older, the exception is allowing 3 adults on the membership.
Requirements for a family pass? (How many people of what age, address)
No more than two members ages 23 or older and everyone must live under the same address.
Is it mandatory to make swim lesson parents an online login?
No, but it is HIGHLY recommended and should be brought up when setting patrons up for swim lessons.
How much is the deposit and how do they get it back?
$50 deposit is refunded to the original payer if the room is clean at the end of the reservation and everyone has exited the room as scheduled.
What are the pool temperatures?
Warm water ~ 88F
Main pool ~ 84F
Outdoor pool ~ 82F
What memberships require a voucher letter, code, and employee ID/email verification? (3 different answers)
Pacific Membership, Insurance Membership, City Employee Membership. *ways to verify employment: email or Hillsboro@work; employee directory
Options for if they did not bring a lock? (3)
Use the mini-lockers, buy a lock with us, and/or bring their things with them out to the pool deck.
Starting ages for Parent/Child Swim Lessons, Preschool Age Swim Lessons, and School Age Swim Lessons? (3)
6 months, 3 years, 6 years
How to track swimmers for parties (2 parts)
Stamp and tally
How to greet the phone. Word. For. Word.
Shute Park Aquatic & Recreation Center, this is ___, how can/may I help you?