Community Pharmacies
Technician Duties
Prescription Know-How
Communication & Counseling
Insurance & Adjudication
100

This type of pharmacy is independently owned and not part of a chain.

sole proprietorship

100

This is a core responsibility: verifying DOB and entering data into the system.

data entry

100

The abbreviation “Rx” stands for this part of the prescription.

superscription

100

Always begin patient instructions with this.

a verb/action

100

This term means sending a prescription claim to an insurance company.

adjudication

200

A pharmacy that is independently owned but operates under a well-known name.

franchise pharmacy

200

This task involves managing refill authorizations and contacting providers.

refill processing

200

This part of the prescription includes the drug name, dosage form, and strength.

inscription

200

The best way to phrase "1 tab po bid" for a patient.

“Take 1 tablet by mouth twice daily”

200

This card is issued to patients to confirm drug coverage.

prescription benefit card

300

Corporate-owned pharmacy with standardized policies and procedures.

chain pharmacy

300

This term describes accepting payment and processing insurance at pickup.

point-of-sale (POS)

300

This part gives instructions to the pharmacist.

subscription

300

What should a tech do when dealing with a hearing-impaired patient?

written communication or speak clearly

300

Insurance rejection due to too-early refill falls under this reason.

refill too soon

400

These pharmacies must follow brand-specific rules.

franchise pharmacies

400

This inventory duty involves reordering meds and checking stock levels.

restocking medications

400

The abbreviation “sig” refers to this.

directions for the patient

400

A technician should never use this tone with a patient.

sarcasm

400

This numerical code identifies the prescriber in healthcare systems.

NPI number

500

Common examples of chain pharmacies.

CVS, Walgreens, and Rite Aid

500

The tool used to count tablets.

counting tray and spatula

500

DAW code used when no product selection is indicated.

DAW 0

500

The act of explaining proper med storage, refill timing, and missed doses is called:

counseling

500

This federal law limits pseudoephedrine sales.

Combat Methamphetamine Epidemic Act

600

Which type of pharmacy is most likely to offer customized services based on community needs?

independent pharmacy

600

This important rule means using a separate tray for chemo or hormone meds.

hazardous drug handling

600

This federal law requires patient profiles for outpatient prescriptions.

OBRA ‘90

600

This person is legally allowed to counsel patients.

pharmacist

600

Max pseudoephedrine allowed per day.

3.6 grams

700

This setting often includes immunizations, MTM, and durable medical equipment.

community pharmacy

700

This task requires matching the NDC on the bottle to the label.

verifying the NDC

700

Term for the daily supply: total quantity divided by dosage per day.

the day’s supply

700

One of the five “Rights” in patient safety.

right patient, drug, dose, time, or route

700

DUE stands for this.  

Drug Utilization Evaluation

800

A pharmacy located inside a large retail or grocery store is typically this type.

chain pharmacy

800

Who must do the final product check before dispensing?

pharmacist

800

A prescription that says “Take as directed” requires this.

pharmacist intervention

800

Technicians can immunize patients under pharmacist supervision.

Depends on the state!

800

This type of insurance is billed for patients medications over age 65 or those with certain disabilities.

Medicare Part D