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METRICS
ATTENDANCE / Metrics
TECH ISSUES
Metrics
100

HOW MANY METRIC CATEGORIES ARE THERE?

3 CATEGORIES 

100

How long do you have to log in the mornings?

5 minutes 

100
What aux code do you use when you have tech issues? 

Aux 4 

100

What is goal for Appraisals at FNOL in 2026? 

93% 

200

WHAT ARE THE NAMES OF THE METRIC CATEGORIES IN THE CSC? 

Accuracy 

Care

Ease & Speed 

200

What is the goal for SMS Adoption? 

91% 

200
If you do not make your supervisor aware of a tech issue you are experiencing, even those you resolve yourself, what should you do? 
Report the issue through the Help Hub 
200

What is the Channel Accuracy Goal in 2026? 

94% 

300

What is the TL Creation Goal? 

Spanish: 87% 

English: 90% 

300
When can you get a UE (unexcused absence)? 

When you don't have enough FTO/PH hours to cover time off 

300

True or False: You must include the incident number you get from the Help Hub in your Aux 4 schedule change request. 

True!

300

What is the new two metrics called?

1. Injury Identification 

2. Post-Intake Resolution 

400

TRUE OR FALSE: YOUR FINAL PERFORMANCE RATING IS SOLELY BASED ON YOUR METRIC SCORECARD IN POWERBI. 

FALSE! UPPER LEADERSHIP ALSO TAKES INTO ACCOUNT THE STORY BEHIND YOUR METRIC (AKA WHAT WE FIND WHEN DOING AUDITS)! 

400

TRUE OR FALSE: WFM MAKES SURE THAT YOU HAVE ENOUGH FTO/PH HOURS TO COVER ANY TIME OFF REQUEST BEFORE THEY APPROVE IT. 

FALSE! WFM IS NOT RESPONSIBLE FOR ENSURING YOU HAVE ENOUGH FTO/PH HOURS BEFORE APPROVING ANY TIME OFF REQUEST. 

400
True or False: You must notify your supervisor immediately if you experience a power/internet outage. 
True! 
400

What is the goal for Injury Identification? 

63% 

500

WHAT STEPS MUST YOU FOLLOW TO SUCCESSFULLY SIGN UP FOR AN ERG EVENT? 

1. SIGN UP TO RECEIVE ERG EVENT NOTIFICATIONS IN YOUR INBOX 

2. RECEIVE AN EMAIL FROM ERG WITH EVENT INFORMATION 

3. RSVP FOR THE EVENT AND ADD THE EVENT TO YOUR OUTLOOK CALENDAR 

4. SIGN UP FOR EVENT on Calabrio 

500
When does accrued FTO time become available to you? 

Accrued FTO time for full-time employees and part-time, exempt employees will be available on the first day the employee reports to work each calendar month.

500

How much time does the company cover of a power/internet outage? What happens if the power outage lasts longer than the time that the company approves? 

30 mins; the remaining time must be made up using FTO/PH or made up the same week 

500

What is the goal for Accessibility? 

86%