Goal 1
What is GOAL number 1, and who presented this GOAL?
Build and Maintain Clear Communication Frameworks
What is GOAL number 2, and who presented this GOAL?
Ensure Realistic Timelines and Quality Deliverables
What is GOAL number 3, and who presented this GOAL?
Enhance interdepartmental collaboration and education and Jonathan
What is GOAL number 4, and who presented this GOAL?
Build Proactive Systems for Candidate and Credential Management and Reagan
What is GOAL number 5, and who presented this GOAL?
Client-Centric Excellence and Darby
What is GOAL number 6, and who presented this GOAL?
Focus on Quality Over Quantity and Mia
What is GOAL number 7, and who presented this GOAL?
Monitor and Optimize IT and Operational Support and Kylian.
What is the objective of GOAL number 1?
Establish standardized interdepartmental workflows and communication protocols.
What is the objective of GOAL number 2?
Prioritize realistic timelines for hiring, onboarding, training, and client deployments to maintain quality standards.
What is the objective of GOAL number 3?
Foster a culture of collaboration through cross-departmental education and shared understanding of workflows.
What is the objective of GOAL number 4?
Improve client satisfaction through transparent communication, realistic expectations, and tailored solutions.
What is the objective for GOAL number 5?
Improve clients satisfaction, through transparent communication, realistic expectations, and tailored solutions.
What is the objective for GOAL number 6?
Shift the focus from volume-driven results to quality-driven outcomes in hiring, deployments, and client engagement.
What is the objective for GOAL number 7?
Expand IT capabilities and optimize support processes to handle growth.
How can we accomplish the objective in GOAL number 1?
Include all essential department leads on email correspondence pertaining to new client once job descriptions requested have been given and contract being sent
Key Accounts: always include Integration manager on account related correspondence and likewise.
Include sales in reconciliation meetings on Fridays
How can we accomplish the objective in GOAL number 2?
Set timeline/client expectation for deployment. Create “client timeline checklist”
Total time for “Go live” 5-6 weeks. If we happen to have candidates in the pool and can decrease that timeline, then that can be presented to the client during Discovery.
How can we accomplish the objective in GOAL number 3?
How can we accomplish the objective in GOAL number 4?
How can we accomplish the objective in GOAL number 5?
How can we accomplish the objective in GOAL number 6?
How can we accomplish the objective in GOAL number 7?
1. Analysis and Classification
2. Client Reference Technical Guide
3. Automated Configuration and Onboarding
Mention the meetings currently held to support and maintain the communication framework within the team."
- Huddle Meetings
- Operation Meetings
- All hands on meeting (when there are scenarios where the team needs to take action)
What is currently being done to ensure Realistic Timelines and Quality Deliverables?
Establish clear expectations during discovery meetings, outline timelines, and ensure prompt client feedback after interviews to avoid losing strong candidates.
What project have been done to foster education?
Educational series
What are currently trying to do to accomplish this goal?
Include Kylian and Oscar in emails where credentials are sent.
What has currently been done to accomplish this GOAL?
Customized training plans (role combination and education series).
What is the training and client assignment process to ensure quality?
1. Complete the training process
2. Assess Performance
3. Evaluate Progress
4. Assign Clients
Could you explain what Automated Configuration and Onboarding are?
Implement an automated setup process using a remote office configuration, allowing seamless equipment integration in the event of large-scale VHA growth. This will streamline onboarding and enable simultaneous laptop setup, significantly reducing preparation time while ensuring each device meets the specific requirements of each client.
Explain what the CORE VALUE ¨Don´t Rush the Process¨ means.
Precision matters. When urgency arises, we take a strategic, all-hands-on-deck approach to align on an onboarding and training plan that works for our team, the Virtual Healthcare Associate (VHA), and the client, ensuring a smooth, successful deployment.
Explain what the CORE VALUE ¨Lead with Confidence ¨ means.
We are more than a vendor—we are trusted experts in optimizing clinic operations. We confidently guide our clients through a proven process, reinforcing that Eleos is their strategic staffing partner for long-term success.
Explain what the CORE VALUE ¨Trust Each Other¨ means.
We believe in teamwork, collaboration, and expertise. By leaning on each other’s strengths and insights, we ensure exceptional service, problem-solving, and growth—for our team and our clients.
Explain what the CORE VALUE ¨Under Promise, Over Deliver¨ means.
We set realistic expectations—then we exceed them. Every time. By proactively managing commitments, we ensure consistent, high-quality service that builds trust and reliability.
Explain what the CORE VALUE ¨Over Communicate¨ means.
Assumptions create gaps. We verify, clarify, and align—ensuring that clients, VHAs, and our internal team are always on the same page. Transparency and proactive communication are the keys to success.
Explain what the CORE VALUE ¨Context is King¨ means.
Understanding the bigger picture leads to better decisions. Whether it’s a client need, a VHA’s role, or an internal strategy, we take the time to share details, align expectations, and strengthen collaboration.
Why These CORE VALUES Matter?
At Eleos, our values aren’t just words—they shape our culture, define our success, and set us apart as an industry leader. By staying true to these principles, we empower providers, strengthen clinics, and create lasting partnerships that drive better healthcare outcomes.