BWR
Breakfast
Requirements
Medallia/QuickSight
Because We Care
100
What is the % of total available rooms at your hotel, to determine your sign-up goal to meet BWR threshold
1.25%
100
What is the minimum number of occupied rooms, are you required to have a Breakfast Attendant present in the Breakfast area?
All Best Western and Best Western Plus hotels that offer a complimentary breakfast buffet shall staff a breakfast attendant who will be present in the breakfast area to replenish breakfast offerings and to keep the breakfast area clean, during breakfast hours when the hotel has 40 or more occupied rooms
100
True or False: The GM is required to attend both the Regional Meeting and Convention.
False - The GM is required to attend either Regional Meeting or Convention. Preference would be to attend both
100
What report in QuickSight can you click on to find a snap-shot of your recent Revenue performance and upcoming current performance? It's a report added in the last few months.
100
What are the Four Pillars of "Because We Care?"
1. Put People First
2. Embody the Caring Spirit
3. Commit to Excellence
4. Take Ownership
200
True or False: Should you have a BWR Star assigned at your property?
True
200
What two Breakfast Distributors are you required to order Breakfast Food from? Name the two you should be ordering from.
1. US Foods or
2. Sysco
200
What are the 2025 Thresholds for "Overall Experience" for Best Western Core and Plus Properties?
1. BW Core properties - 63.82
2. BW Plus properties - 66.92
200
True or False: You should be in QuickSight and BestRev on a weekly basis, to avoid a "Red X" on RSM Dashboard?
True
200
What Pillar is "Paying attention to the details" in?
Put People First
300
What are the requirements of the BWR Star at your property?
Must be a registered Innsider at the property
Must not have any restrictions on their account
Must have a valid email address
Must be willing to be a BWR mentor for their property
Must parcipate in monthly calls/BW Connect activites
300
What is the due date to be signed up with Source 1 and ordering Breakfast Items, listed on the ballots?
January 1, 2025
300
If your hotel came into the system after a certain month and year, you are required to participate in Guest Management Platform (Canary). What is the month and year?
If your Property joined the brand after August 2017, you are required to participate in a brand designated Guest Management System (GMS) platform
300
Where in Medallia can you find your Customer Complaint Ratio (CCR) Dial and where you stand with responding to reviews. What is the threshold?
300
What Pillar is "Being authentic and genuine" in?
Embodying the Caring Spirit
400
What are the 5 BWR Membership Levels?
1. Blue - Base Level
2. Gold
3. Platinum
4. Diamond
5. Diamond Select
400
Name the 3 Ballot items last voted on.
1. Breakfast (Reducing food costs)
2. Operating Supply & Equipment (OS&E)
3. Green Key (Sustainability)
400
Google Photo Shoot - What was the deadline to schedule your Google Photo Shoot and what date was the photo shoot to be completed by?
Hotels must commit to a photo shoot by June 30, 2024. The shoot must be completed by July 1, 2025
400
Where in Medallia can you locate a "one stop" view of guest comments made on Medallia reviews?
Theme Explorer
400
What Pillar is "Resolving problems to the guest’s satisfaction" in?
Take Ownership
500
What are the four requirements for Elite Recognition Members?
1. Elite Recognition Acrylic Plaque
2. Verbal "Thank You" and Recognition
3. 500 Point Elite Welcome Bonus
4. Bottled Water at Check-In
500
What are the 3 main steps for success regarding Breakfast Ballots?
1. Sign-Up for Source 1
2. Order Yogurt Machine
3. Order Nestle Vitality Juice Machine
500
If you needed to address Door Locks (Dormakaba), when was the security assessment deadline due?
May 2024
500
Name two QuickSight Reports you click on to help identify sales leads (looking for two specific reports)
1. SLS-RFM Analysis
2. RM - Lead Generation
Both are very beneficial and recommended
500
What Pillar is "Perfecting the guest journey"
Commit to Excellence