Key Moments
Cashwrap
Fitting Rooms
Loyalty
Business
100
_____ % potential increase in store traffic with a strong storefront.

What is 30?

100

The handheld device, made by the brand Zebra, that allows associates to check out customers or look up item stock.

What is DSP?

100

The first C in the three Cs, represented by opening and clearing out a fitting room for a customer.

What is Check In?

100

The initial reward granted for signing up for an account.

What is $10 off $40?

100

This type of meeting is where you can find the goals for the day and your own individual goals / conversion cards.

What is 5 Minute Meeting?

200

The number one deterrent of fitting room usage.

What is Queue Length?

200

What the abbreviation ATV stands for.

What is Average Transaction Value?

200

Customers are allowed to bring in a maximum of this many items into a fitting room.

What is 10?

200

How much Hollister House Rewards costs to sign up for.

What is Free?

200

What the abbreviation AR stands for, representing the percentage of customers who participate in a transaction of any kind.

What is Activity Rate?

300

1 in 3 customers expect to use a _______ ____ during their visit.

What is Fitting Room?

300

The first B in the three Bs, represented by greeting a customer who is checking out and holding a nice conversation with them. 

What is Be Friendly?

300

A maximum of _ persons are allowed into a fitting room at a time, with a couple of exceptions. 

What is 1?

300

Last weeks loyalty goal.

What is 85%?

300

At the bottom of the receipt, a VOC ______, used to increase our net promoter score (NPS).

What is Survey?

400

___ members make up 10% of loyalty members and account for the top 5% of sales.

What is VIP?

400

Loyalty should be present in all transactions, including sales, exchanges, and ______.

What is Returns?

400

The second C in the three Cs, represented by helping a customer find another size for an item they are trying on.

What is Check Up?

400
The amount of points gained from one dollar spent.

What is 100?

400

Our $ goal for this year.

What is 5 Million?

500

Customers are _ times more likely to purchase something after using a fitting room. 

What is 6?

500

This abbreviation for a metric's current yearly goal is 3.

What is UPT?

500

This metric can be achieved both at the cashwrap and in the fitting room by suggesting online size availability.

What is Order In Store?

500

The amount of money required to be spent in order to receive a $5 off promotion.

What is $125?

500

Our $ BTS goal.

What is $758k?