EXTERIOR
Name the exterior SPA question that is worth 10 points.
What is LANDSCAPING.
Describe both guest seating requirements.
What is:
• Barstools & chairs are clean on all surfaces, including backs, braces & legs. No food particles, grease, shoe marks, excessive oil, dust or dirt
• All seat cushions are in good repair with no rips, tears, or punctures larger than 1"
and
• Booths, all parts, are maintained clean & in good condition with no rips or tears larger than 1”
What is the tolerance level for restrooms?
What is no tolerance
A guest must be greeted within ___ seconds
What is 15 seconds
What is the expected server and bartender greet time?
Servers: 1 minute
Bartenders: 30 secs
What is Tolerance of 1 burned out light bulb
How many random table checks are done for gum in the dining room?
What is Check 10 random tables for gum - Tolerance of no more than 3 pieces of Gum present.
List all areas to be cleaned.
How many opportunities are given to earn guest greeting points are on the 2025 SPA?
What is three.
1. Greet & Departure
2. Host Greet Time #1
3. Host Greet Time #2
Give examples of suggestive sells.
What is suggesting specific menu items, specials, favorites or campaign items
Describe the exterior requirements for the parking lots and sidewalks.
What is:
• Parking lots & sidewalks are clean, free of trash & debris
• Parking lot is in good repair - no pot holes, broken curb stops etc.
• Parking lot stripes are clearly visible
• Sidewalks & Curbs are not cracked/uneven to pose a tripping hazard
This is what SPA question:
• Server stations are organized, with no personal belongings in guest sight & in good repair
• Reusable condiment bottles & lids cleaned & organized, including the exterior & tops of bottles & lids
What is side stations
Restroom fixtures include the following:
• Cleaning tools (plungers, brushes, chemicals, etc.) not in immediate use are not in plain sight
• Baby Changing Table is in good repair, clean & stocked with liners
• Sanitary receptacles are in good repair, clean, lined & with no Applebee's logo bags
• Handwashing sign posted
• All lights are burning & light covers are clean and in good repair
• Stocked with soap, paper towels & toilet paper
Describe the greet and departure done by the host.
• Greet guest in a friendly manner
• Thank and/or invite guest to return in a friendly manner
What are the steps for server/bartender order accuracy?
What is
• Writes orders down or directly inputs into device
• Asks appropriate questions, anticipates needs such as sauces & describe steak temperatures
• Repeats order back to the guest
List at least three of the exterior guest touch points.
Possible answers:
• Benches are clean & in good condition, no peeling paint & legs are secure
• The trash can & ashtray outside of the front door is clean, in good repair & not overflowing
• All front doors, including the door threshold, door, door jams, door hardware, kick plates are clean & in good repair
• Front doors do not have issues opening, closing or squeaking
• Patio is clean & in good repair
What is
• Pictures & artifacts are clean & in good condition
• Walls, are clean & in good condition
• Paint, is clean & in good condition. No visible screw or nail holes
• Wallpaper & murals, are clean & in good condition
• All machines (vending, ATM, game, juke box, TVs, wires etc.) are clean on all surfaces
List the two bullet points for seating a guest.
• Inform guests of their Server’s or Bartender’s name
• Campaign menu is on the table or delivered by Host when seating the guests
When should server/bartenders talk about the GIFT survey?
What is when delivering the check
List all exterior SPA questions.
What impacts the ambiance?
• All TVs work properly, pictures are clear, not snowy, fuzzy or distorted & are on sports channels. Programming outside sports requested by guests is acceptable (I.E. weather or business channel) while they are there & then should be returned to sports
• Music system working properly, clear sound all speakers.
• HVAC working & operable to maintain comfortable guest temperature
The host should do what for arriving and departing guests when available?
What is open the door
• Table Top & Bar Top areas are properly cleaned including ledges, chairs, booths, booth backs & items left on table
• Table & Bar Top is properly sanitized after being cleaned
• Clean floor during table turn when needed
• Sink & Surface Cleaner Sanitizer is used for table turn process