Lobby Experience
This is the amount of time the patient can arrive late, and still be seen for their scheduled appointment.
What is the Cut Off time?
This is the maximum number of appointments patient can have per week & per calendar year.
What is 1 appt per week & 15 per calendar year?
This Manager is expecting a baby girl in October
Who is Alexis?
This is when the On Demand Chat service is available
What is 7 days a week, including holidays, from 6am to 8pm (PT)?
These are 3 Apple Teams not allowed beyond the Wellness Center Lobby.
Who is EHS, MERT and Apple Security?
These forms are signed when creating an AC Wellness Account in the App/Portal.
What are Consent to Care (CTC) & Notice of Privacy Practices (NPP)?
This is the amount of time the patient can arrive late and still be seen for their massage appointment.
What is 50 minutes?
This Manager can count to 12 in German
Who is Andrea?
These are the Tabs in the AC Wellness App (SCV View)
What are Your Care, Inbox, Records?
This Policy allows CNs to room 5 minutes prior to the appointment if the room is ready.
What is the Early Rooming Policy?
These words (Abdominal pain, migraines, sprain) are used to determine if a situation is urgent
What are examples of Routing Words?
This is the fee that is collected if a massage appointment is cancelled within 12 hours of the appointment or if they no showed.
What is $60?
This Manager’s neighborhood often smells like chocolate in the air
Who is Shannon?
This is where patients can go to view how many no shows they have in the AC Wellness App.
What is “Profile Settings” under Your Care tab?
This policy is defined as failing to show up for an appointment, arriving too late to be seen, or cancelling or rescheduling within two hours of the appointment start time.
What is the No-show policy?
A predetermined % that a patient is responsible for paying a medical service.
What is a Co-Pay?
This is the new step we need to do if a massage appointment is swapped within 12 hours of the appointment start time.
What is send a patient case to the Payments Owed team?
This Manager has a colored coded closet
Who is Cheech?
This is where patients can go to complete payments in the AC Wellness App.
What is the Records Tab?
This policy requires at least 24 hours’ notice for cancellations; otherwise, patients will be charged a $25 fee.
What is dental cancellation policy?
These services are considered closed panel
What is Optometry & Dental?
This is our new vendor that manages acupuncture and massage therapy services.
Who is Nexus Acupuncture, Inc.?
This Manager got married 3 times in the past 3 years
Who is Christine?
This is where patients can go to reschedule their appointments in the AC Wellness App.
What is “Manage Visit” under Your Care tab?
These are the creators of ACW No Show Policy.
Who is The Apple Wellness Team?