Pendry Hotels
Complete the following -
At all times we inspire, Service, and ______________
Host
What are the current opperating hours of the Sunrise and Red Pine gondolas?
9a - 4p
When measuring ski length - you want the effective edge to come up to what point for beginners, intermediate, and advanced riders.
Beginner - Chin
Intermediate - Nose
Advanced - Top of the Head
How would you determine a guests Hestra glove size?
Ask for their Shoe Size
Which app do we use in compass to communicate as a team while on shift?
Microsoft Teams
Name the 4 Food Outlets at Pendry Park City
Apres, Kita, Dos Olas, Pool House
How many skiable acres does Park City Mountain Resort have?
7300
Known as the magic 5 - what are the 5 manditory pieces of information needed for all ski rentals?
Birthday/Age, Height, Weight, Shoe Size/Sole, Skier Ability Level
Smith 4D MAG goggles offer this type of wide-view lense
BirdsEye Vision
Proper language is important in a luxury enviorment. What are the 3 ways you should greet someone coming into the shop at different times during the day?
Good Morning, Good Afternoon, Good Evening
How many guest rooms does Pendry Park City have?
153
What is the highest elevation of Park City Mountain Resort? (in Feet)
Describe the 3 primary adult snowboard binding styles we rent
Rental - Rossi 4x4
Demo 2 Strap - Jones/Arbor
Demo FASE Fast Entry - Jones
Falke Socks offer models 1-6. What differentiates each of these?
Cushion/Padding - thickest 1 to thinnest 6
If you are in need of calling off for your shift - how far in advance must you let your manager know?
4 Hours
Name 2 of the upcoming Pendry Hotels - slated to open withing the next 3 years!
Mexico City, Nashville, Barbados, Tampa, Punta Mita
What percentage of the mountain trails are considered "Advanced" Black Diamond or Above?
50%
What does the "c" and "Ti" stand for on our Atomic Performance and Demo skis?
Carbon Top Sheet
Titanium Top Sheet
The art of the "up sell" is important in driving ancelary revenue. Name three retail items we can easily "up sell" to guests.
Hestra Cuffs, Hestra Leather Balm, Snack Bars, Untapped, sun screen, glove liners
Name three tasks that can be completed at any time while it is slow.
Dusting, Cleaning the Windows, Organizing Equipment, Bringing in Done/Dones, Buff Waxing, Selecting Skis for Testing
Name all 8 of Pendry's Core Values!
Communication, Passion, Respect, Learning, Integrity, Gracious, Humility, Trust
663 Inches
When it comes to snowboard performance - what is the primary difference between a camber board and a rocker board?
Rocker is easier for begginers - more Maneuverability
Camber has more powerful edge hold and "pop" ideal for more intermediate to advanced riders
In which Country was Kjus clothing founded?
Switzerland
Describe the Any-Time feedback proccess - and how many times must you do this?
Positive feedback is given through Workday - and each associate must provide at least 1 per week to their peers.