Internal Audit
What is the amount of cash received OR disbursed that requires a CTR?
$10,000.01 +
What are the tools that we use to verify IDs when opening a new account?
Magtek swipe, blue light (exception new CA IDs), ID Check for anomaly IDs
If you had to evacuate the building, do you know the location (assembly area) you need to report too?
East side of the parking lot by the wall
Have you read and signed the "Cash Drawer Outages" ORG?
Yes. In addition to covering previously during onboarding, we have recently covered this and signed in branch.
What are our scorecard goals?
Teller-
Rewards Conversions (3),
Transactional OSAT (9.60+)
MSO-
Rewards Cross Sell (65%)
Loan Cross Sell (35%)
Rewards Conversions (2)
Transactional OSAT (9.60+)
Direct Deposit (30%)
What is the amount of a cash transaction that requires documentation of ID# on the receipt?
$1000.00
Who would you report any branch robbery or security incident?
Where do you keep your personal items while at the Credit Union?
In a secured cubby or drawer, but should never been in your active cash drawer.
Do you have any personal or family related accounts with CUSOCAL?
Yes/No (these all should have been tested)
What is the new account audit ratio percentage goal for each team member?
Less than 30%
What is the procedure if a vendor comes in to work at the branch where sensitive information may be located?
They should be escorted the entire time they are on premises.
What is the dollar amount(s) exchanged for negotiable instruments which will require the Credit Union to complete an entry on the credit union's log?
$3000.00-$10,000.00
What is the shredding process for private or sensitive information?
All sensitive or Member information that will need to be destroyed can be kept in your shred bin in your work area. At the end of the day, all shred bins are to be dumped into secure shred can. The can is picked up by vendor.
Where is the Robbery Kit located?
The ATM room.
What is the goal percentage for RDC/Show Not Tell?
BONUS! What percentage are we aiming for in Fullerton? Note it's slightly higher than the goal ;)
Goal- 75%
Fullerton Goal- 85%
What is the proper procedure when shipping out and/or receiving cash shipment?
Dual control and piece counted for shipment out; when bricks are opened they should be piece counted, stamped, and initialed in dual.
How would you access the Credit Union HMDA Data for anyone who might inquire?
Posted in branch or on our website.
What are you Keys and Combos?
Each TM to answer! Let's see if you get it right!
What is the process for WHAM purchases?
Signers on WHAM account (Judith/Norma) keep receipts and fill out monthly statement. No cash, personal checks should be given directly to Members (e.g., if they are needing assistance with a bill, we would make a check payable to the company directly).
Any updates to the WHAM account should be done through Support Ops.
For Fullerton, what is the goal percentage for New Member OSAT? New Product OSAT?
New Member= 9.60+
New Product = 9.65+
What is the proper WHAM inventory list procedure?
Inventory should be kept in the vault, taken out, and logged in dual.
What is the procedure when a Dormant account is accessed or closed? Is there a specific reason code to use when closing a dormant account? Do you know what reason code not to use when closing a Dormant account? Can you change the correspondence date by yourself? If you override for Dormant accounts, what do you look for?
Dormant= no activity for 12 months.
After Member has been identified (Verify.Member), you can go to the account tree and update the correspondence date with today’s date. Then advise the Member that a monetary transaction must be completed. Lastly, notate the account that transaction was completed and how the Member was verified. No, there is not a specific reason code, but we NEVER use “dormant/escheated” as a reason. The reason code would be whatever reason the member gives. Team members should need an override to change the correspondence date depending on their position. If I am OV then I look for updated ID in F7 and for the required transaction.
What is the proper procedure if you were robbed at the Branch?
Procedure: Stay calm and follow robber's direction, observe and take mental notes; press alarm AFTER they leave the premises. Secure your area, lock the doors, and inform management. 911 should be contacted and Members present asked if they will stay as witness.
If the all-clear sign is not displayed within a reasonable amount of time what is the correct action for the "look out" person to take? What is the Safe Code(phrase)? What is the current All-clear signal at your branch?
After 3-5 minutes, the branch hotline should be called and asked if they want "bagel".
"No"- means you should hangup and call Fullerton PD; do not enter the building and drive to a safe location.
What is Fullerton Care to Share goal?
11 per month