Service
Digital Engagement
1
What are you supposed to say to members 3 times?
Personalize - Call member by their name
1
What teachers do while juggling papers, questions, and the occasional chaos.
Educate (The "Why" and "What") members financially, using our digital tools (app/web), the way accts work, credit education, fraud.
2
What reaction would you make when direct deposit hits your account?
We should be showing our members a big smile as they come inside building.
2
The action to show or explain someone how to do something.
Teach (The "How") members to navigate through the app/web or apply for acct/loan. Other Ex's: use bill-pay, make transfer/payment, view/print statement
3
What is first thing to say to our members??
3
This can help you find your way...unless you ignore it completely
GUIDE
Guide member through process step by step through loan application or opening an acct.
4
What should you do when members express their feelings??
4
A feeling members may have when they first start something new like technology.
Intimidation and anxiety for tech (Technophobia)
5
How does a member feel when you assisted them with all their requests?
Satisfy Members Needs
5
An advantage or profit gained from something
Benefit
