Show:
Follow Up Calls
Return Customers
Customer Service
Shoe Shopper
200
Follow up calls on new purchases are made on day ____,   _____, and _______.

3,10, and 21

200

These are the 3 promotions we offer to returning customers

Knead It, Active, Touch Up

200

We should do this for every visit because it reinforces the importance of each appointment and ensures we never overlook key changes that could impact comfort and performance. 

Prints and Measurements

200

When a customer comes in and asks for a certain type of shoe that we don't carry, we should avoid saying this world. 

No

300

Follow up calls ensure clients are following the wearing instructions, offer personalized support, address potential issues, and build...

Long-Term Loyalty

300

Return customers sometimes come in for quick purchases like socks and cushions. We should still seat them and try to avoid this at the register. 

Having Conversations

300

This is the strongest tool that we have for growth. The way clients describe their experience influences how others view us. One helpful visit can lead to reviews, referrals, and long-term brand reputation. 

Word - of - Mouth

300
You must get really good at this in order to uncover the customer's needs. It's a way to get them to talk more than you do. It helps you to dig deep and naturally work the customer into trying our arch supports. 

Ask the Right Questions

400

If for any reason on call number 1, they say their feet, back, or knees are hurting, they have _______   ______ their supports.

Over Worn

400

When we offer to do this gives us the opportunity to check out their shoes, cushions, and probe more so we are able to upsell. 

Check Their Supports

400

Our entire business model is built on relationships. Our store performance and brand success is fueled by it. 

Satisfied Clients

400

If you focus on the process and not the outcome, you'll have...

Better Results

500

When we are making follow up calls we are making sure the customer is following the wearing schedule, we never really want to ask if they have...

Questions or Concerns

500

We are providing this when a Good Feet Arch Support Specialist not only addresses the client's concerns but also builds confidence, trust, and connection. 

Exceptional Customer Service

500

Be Friendly, Be Qick, Be Accurate, Be Proactive, Be Clear. These are the 5 rules for effective __________. 

Client Communication

500

There are 3 types of questions that work the best when getting people to open up about why they chose to come to Good Feet store for shoes. 

Open-ended, Listening, and Guiding Questions