Best Practices
Director Uridge's favorite relationship building practice on the Medical campus
What is wayfinding people within the health system?
Understanding someone else's POV or putting yourself in their shoes.
What is Empathy?
After every incident it is important to do this
What is Debriefing?
What is got mugged?
fill in the blank: _________ first, security second.
What is ambassadors first, security second?
Initial contact with a patient, visitor, or staff
What is a first impression?
When denying access this can be a helpful tool to ease the interaction
What is a smiling face?
What do you call a sad cup of coffee?
What is depresso espresso or cry a latte?
A way to build trust and relationships with other departments while staying on top of safety concerns at MM
What is attending Safety Huddles?
This term describes the non-verbal cues, such as facial expressions and posture
What is body language?
What should we not do while being verbally insulted
What is taking the insult personally?
How many tickles does it take to make an octopus laugh?
What is tentacles?
Under pressure it is important to model this
What is calm and respectful behavior?
fill in the blank: Empathy does not mean agreement or _______ ___ _____.
What is bending the rules ?
It is important to do this even when we are enforcing rules.
what is listening?
What kind of fruit likes to go down a slide?
What is A ki-weeeee?
3 words that describe GSS's mission
What is verify, identify, and direct?
Avoid using this "J" word—specialized language that people outside your industry might not understand.
What is Jargon?
These two "S" words always go hand in hand
what is Safety & service (or security)?
Why did the public safety officer carry a pencil?
what is so he could draw his weapon?