RISK YARN?
For the New Player promotion, how many days must a player log in and plays a bet to be eligible to claim the additional 40 pesos reward?
3 days
In the 6PM–10PM Deposit Promotion, what is the required turnover amount?
15x turnover
Every withdrawal transaction must be recorded and reconciled properly to maintain financial accuracy and audit compliance. Yes or No?
YES!
It refers to a payout transaction that is processed, adjusted, or executed by an authorized admin or RCPD staff outside of the automated payout system.
Manual Withdrawal
It refers to a transaction that is credited, corrected, or adjusted by an authorized admin or back-office staff instead of being automatically processed by the payment system or gateway.
Manual Deposit
Give me the definition of Auto payment deposit
A deposit that’s automatically processed by the system once the player completes payment through a gateway.
What is the maximum rebate percentage a customer can receive under the "Bets Rebate Promotion"?
1.2%
Is the transaction manually marked as completed in the system after successful payout?
Yes
Are manual withdrawals requiring human approval and execution before processing?
Yes
Third-party payment accounts are strictly prohibited unless approved? True or False
TRUE
Every withdrawal transaction must not be recorded and reconciled properly to maintain financial accuracy and audit compliance. (True or False)
FALSE
Player submits proof of payment through Customer Service or designated support channels. Required proof may include:
Screenshot of payment receipt
Transaction reference number
Payment confirmation page
Bank or e-wallet statement (if applicable)
In manual deposit process, in which situations might supervisor approval be required?
High-value deposits
Compensation credits
Special adjustments
It is a bonus designed to help players bounce back after a losing week.
Weekly Loss Relief Promotion
In which scenarios does the manual deposit SOP apply according to the common operational use cases? (give atleast 3)
Failed or delayed gateway payments
Offline bank transfers
Incorrect amount credited by system
Promotional or compensation credits approved internally
Player dispute resolution cases
In which scenarios does the manual withdrawal SOP apply? (give at least 3)
- High-value withdrawals requiring additional approval
- Flagged or suspicious player accounts
- First-time withdrawals
- Payment system or gateway outages
- Account corrections or dispute-related payouts
Give at least 3 reasons why the system may automatically hold or flag the withdrawal
High-value withdrawal amount
Risk indicators or suspicious activity
First-time withdrawal request
Payment gateway limitations or outages
Manual review requirements
After successful manual credit, what's the next thing to do? Give me at least 1 of 3 steps.
Inform CSD that deposit has been credited.
Provide updated transaction status.
Ensure player communication follows approved script.
What are the 6 steps of manual withdrawal?
Step 1 – Withdrawal Request Initiation
Step 2 – Account Verification & Risk Review
Step 3 – Approval & Authorization
Step 4 – Manual Payout Execution
Step 5 – System Update & Completion
Step 6 – Communication & Monitoring
During verification and validation. if discrepancies are found, what's the next step the agent should do?
Escalate to supervisor or third-party provider before proceeding.
What are the 6 steps of manual deposit? (in order)
Step 1 – Request Initiation & Player Submission
Step 2 – Verification & Validation
Step 3 – Approval & Authorization
Step 4 – Manual Crediting Execution
Step 5 – Documentation & Audit Trail
Step 6 – Notification & Status Update
What's the role of RCPD in auto payment?
• Verify mismatches between system and gateway records
• Coordinate with third-party support for discrepancies
• Manually resolve exceptions when auto-credit fails