Show:
RISK YARN?
123GO GO GO NA ITO!
RISK TAKER OR NAH?
LIFE SAVER
GO HOME OR WIN SOME
100

Give me the definition of Auto payment deposit

A deposit that’s automatically processed by the system once the player completes payment through a gateway.

100

In the 6PM–10PM Deposit Promotion, what is the required turnover amount?

15x turnover

100

Player submits proof of payment through Customer Service or designated support channels.Required proof may include:


  • Screenshot of payment receipt

  • Transaction reference number

  • Payment confirmation page

  • Bank or e-wallet statement (if applicable)

100

It refers to a payout transaction that is processed, adjusted, or executed by an authorized admin or RCPD staff outside of the automated payout system.

Manual Withdrawal

100

It refers to a transaction that is credited, corrected, or adjusted by an authorized admin or back-office staff instead of being automatically processed by the payment system or gateway.

Manual Deposit

200

What is the maximum rebate percentage a customer can receive under the "Bets Rebate Promotion"?

1.2%

300

Every withdrawal transaction must be recorded and reconciled properly to maintain financial accuracy and audit compliance. Yes or No?

YES!

400

In which scenarios does the manual deposit SOP apply according to the common operational use cases? (give atleast 3)

  • Failed or delayed gateway payments

  • Offline bank transfers

  • Incorrect amount credited by system

  • Promotional or compensation credits approved internally

  • Player dispute resolution cases

400

Give the reasons why the system may automatically hold or flag the withdrawal


  • High-value withdrawal amount

  • Risk indicators or suspicious activity

  • First-time withdrawal request

  • Payment gateway limitations or outages

  • Manual review requirements


500

After successful manual credit, what's the next thing to do? Give me at least 1 of 3 steps. 


  1. Inform CSD that deposit has been credited.

  2. Provide updated transaction status.

  3. Ensure player communication follows approved script.

500
During verification and validation. if discrepancies are found, what's the next step the agent should do? 


  • Escalate to supervisor or third-party provider before proceeding.

500

What are the 6 steps of manual deposit? (in order)

Step 1 – Request Initiation & Player Submission

Step 2 – Verification & Validation

Step 3 – Approval & Authorization

Step 4 – Manual Crediting Execution

Step 5 – Documentation & Audit Trail

Step 6 – Notification & Status Update

500

What's the role of RCPD in auto payment?

• Verify mismatches between system and gateway records
• Coordinate with third-party support for discrepancies
• Manually resolve exceptions when auto-credit fails