TEAM STANDARDS
We arrive in jobs dressed in this.
Pants (no sweatpants), uniform shirt and closed toed shoes.
MINIMUM 24 hours prior using provided script. AND quick text the day of letting the client know the arrival time
What is the hourly rate?
$110
Clients personal items or people in photos
A client wants to skip decluttering, how do we respond
Explain the benefits of decluttering and the process, and work with them in the capacity they're available
If we are running late we notify this person immediately
Client and Cristina
Where do we upload videos
One drive to your personal folder
The deposit collected is what amount?
$110= 1 hour/20%
Photos are uploaded to this document
Payment form
The schedule is running behind. You do this.
Communicate clearly with the client and adjust expectations
The standard for how we leave floors and surfaces at the end of the session
Cleaner than we found them, fully reset and debris free
Deadline for submitting timesheets
Sunday at midnight
If a client has 3 days booked how is the deposit applied
3 days = $330
$110 deducted from each session
A client has said they dont want before/after photos taken for marketing... we respond with this
A client becomes overwhelmed mid-session. Your first response should be this.
Slow down and reassure them, put those emotional items aside and work on a different section of the project
The first thing you should do when entering a clients home?
Greet the client, confirm the plan, do a walkthrough
If client wants to add additional session, this must be done first
Confirm your current schedule- send an invite to Cristina with the additional added date and any details of time or project
everythinghasaspace@outlook.com
A client expresses excitement about the results, we should do this..
Ask if they would be willing to leave a review on Thumbtack about their experience
Client offers cash at completion of the project. You say this.
Unfortunately we only accept zelle and credit/debit, we are not allowed to accept cash for our safety and company standards
What separates us from low-cost organizers
Client relationships, structure, consistency, and long term functional systems.
How do we approach a client that has requested product recommendations?
Complete the job "phase 1"
Take any measurements following session/phase 1
Create a personalized list to send to the client
Credit card payment included this additional fee
3.5%
Issues with uploading videos should be directed to who?
Kierra (Assistant)
Client wants to add 1 hour on to a 5 hour session- what is the cost of that?
Additional hours (outside of packages) are $120 an hour. If we need 1-2 hours following a job, and the client agrees that is OK. Anything longer should be scheduled in a second session