Non-Verbal Communication
What percentage of communication is nonverbal?
80%
What are the 3 key concepts of communication?
Sender: one who extends the message
Receiver: One who receives the message
Message: What is being sent (verbal or non verbal).
What skill is most important while being Assertive?
I-Statements
The best communication style to use is...
Assertiveness
Identify 2 negative impacts of conflict
-loss of trust
-loss of relationship
-resentment
-isolation
Nonverbal Communication consists of what?
Body Language, Facial Expressions, Tone of Voice, Hand Gestures
What types of statements should you avoid?
"You" statements, this places the BLAME on the other person rather than owning our emotions or message
In order to effectively communicate you must do this 2x better than talking.
Listening
What are the 3 styles of Communication
Assertive, Passive, Aggressive
Identify 2 positive impacts of conflicts when handled in a healthy way:
-increases understanding of the other person
-builds trust
-strengthens relationships
When Verbally Communicating, what are two things that can impact how our message is perceived?
Tone, body language, choice of language
Identify which style of communication is used in the following statement, "I think you are much too sensitive".
Aggressive, minimizing the feelings of the other person.
Name some barriers to effective listening
Being distracted, wanting to be right, blocking self off/being closed-minded
If someone walks into a room, uses a loud tone of voice, disregards peer’s personal space and stares you down, what type of communication style are they using?
Aggressive
Name some ways to manage conflict effectively
Mutual understanding, effective communication, respect
What are some non-verbal traits of passive communication?
What can happen if you communicate to someone too aggressively
Your message can be misconstrued, it can lead to confrontation
In order for communication to be effective there must be?
Understanding
Identify the communication style:
A style in which individuals express their feelings and opinions and advocate their needs in a way that violates the rights of others.
Aggressive Communication
Name 1 skill that is necessary to do prior to approaching conflict to manage it in a healthy manner.
1. Quickly relieve stress.
2. Recognize your emotions
3. Be aware of your non verbal communication
Define assertive communication.
A style in which individuals clearly state their opinions and feelings, firmly advocate their rights and needs without violating the rights of others.
When asking for change it is important to ask for what?
Ask for a behavioral change not an attitude change, Ask for one change at a time, Ask for something that can be done now
Name some ways to EFFECTIVELY listen
Paying attention with intention (active listening), asking follow-up questions, eye contact, avoiding other distractions (phone, music, etc.)
What can be some of the impacts of using passive communication?
Isolation, feelings of depression, resentful, anxiety (can't get their needs met)
T or F? In conflict management it is important to prove that you are right.
False: It maintaining and strengthening the relationship, rather than "winning" the argument, should always be your first priority. Be respectful of the other person and his or her viewpoint.