Customer Service
What do you do when you are not happy with a service and you want to report a problem?
Make a complaint
The customer service team answers the emails
The emails are answered by the customer service team.
What is the machine at the airport where passengers check in by themselves?
Self-service check-in
She said, “I am tired.”
She said that she was tired.
Who buys products or services from a company?
Clients
When a company asks customers what they think about a service, what do they want to get?
Get feedback
The manager is training the new employees this week
The new employees are being trained this week
What seat is next to the corridor where people walk
Aisle seat
They said, “We missed our flight.”
They said that they had missed their flight.
The employees who work in a company
Staff
What do we call customers who always buy from the same company?
Customer loyalty
Someone booked the hotel room online
The hotel room was booked online
What do you call it when you miss your next flight because the first one was late?
Missed connections
The manager said, “The company will respond soon.”
The manager said that the company would respond soon
Place where helps people to find jobs
Employment agency
What do we call the time a company takes to answer emails or messages?
Response times
They will deliver the luggage tomorrow
The luggage will be delivered tomorrow
The extra money you pay for bags or seats on a plane
Airline charges
She said, “I have finished the report yesterday.”
She said that she had finished the report the day before
Professional who gives expert advice to companies
Consultant
What do you say when you have a question about a product or service?
Have a query
The company has solved the customer’s problem
The customer’s problem has been solved
What is the limit of luggage weight or number that you can take on a flight?
Baggage allowances
The customer asked, “Has the airline found my luggage?”
The customer asked if the airline had found his luggage.
People who provide products or materials to a business
Suppliers