ASSERTIVE COMMUNICATION
This communication style expresses thoughts honestly without violating others’ rights.
What is assertive communication?
Negotiation is the process of resolving ______ between parties.
What are conflicts?
The first step in problem solving is to ______ the problem.
What is identify?
Two nurses work together to create a fair patient assignment.
What is collaboration?
These statements focus on expressing personal feelings instead of blaming others.
What are “I” statements?
A negotiation outcome where both parties benefit is called this.
What is a win-win solution?
After identifying the problem, you should ______ possible solutions.
What is discuss or brainstorm?
A nurse avoids discussing a scheduling conflict with coworkers.
What is avoiding?
This element of communication involves maintaining eye contact and trust.
What is maintaining eye contact?
This conflict resolution strategy often results in win-win outcomes.
What is collaboration?
This step involves evaluating pros and cons of solutions.
What is analyzing solutions?
Two nurses agree to switch shifts so both benefit.
What is compromising?