All businesses involved in producing and delivering a product.
Supply Chain
A set of steps employees follow to complete a task.
Procedure
A measurement used to determine if work meets expectations.
Standard
The movement and storage of materials and products.
Logistics
The planning and coordination of daily business activities.
Business Operations
The first stage of the supply chain where natural materials are obtained.
Raw Materials
These help businesses reduce mistakes and stay organized.
Procedures
Standards help businesses maintain this important product characteristic.
Quality
A warehouse is used to store these before they reach stores.
Products/Inventory
Planning how a company will produce goods efficiently.
Operations Planning
Businesses that sell products directly to customers.
Retailers
Following the same steps each time helps increase this.
Efficiency
When products consistently meet standards, customers experience this.
Customer Satisfaction
This part of logistics moves goods from one location to another.
Transportation
Managers organize workers and production times using this.
Scheduling
Companies that transport goods between manufacturers and stores.
Distributors
Companies create these to train employees on how to perform tasks.
Procedures
Managers use these to evaluate performance.
Standards
Shipping delays are an example of a problem in this area of operations.
Logistics
Maintaining buildings and equipment is part of this operations area.
Facilities Management
The final stage of the supply chain who buys and uses the product.
Customers
Not following procedures can lead to this during production.
Mistakes/Errors
If a product does not meet standards, it may be considered this.
Defect
Another term often used for logistics in business.
Supply Chain Management
Poorly managed operations can lead to this result for businesses.
Failure/Loss of Customers