Level 3 - Lesson 10 - Customer Culture

Jobs & Workplace

100

This is where you work if you sell clothes or products

What is a store

200

This is where office workers usually work

What is an office

300

This person works for a company but is not the boss

What is an employee

400

This person is in charge of a team or a store

What is a manager

500

This is a general word for someone who works

INhat is a worker

Polite Expression

100

You say this when someone gives you something

Thank you

200

You say this when asking for something politely

Please

300

 You say this to get someone's attention politely

Excuse me

400

You say this when you make a small mistake

Sorry

500

You say this to apologize more formally

I'm sorry

Helping Customers

100

You say this when offering help to a customer

May I help you

200

You say this to ask what the customer needs

How can I help you

300

You ask this to know what the customer wants to find

What is what are you looking for

400

This is a slightly less forwal way to offer help

Can I help you

500

You notice a customer looks lost and want to help casually

You looking for something

Requests & Responses

100

A customer wants something politely

I would like this

200

A customer asks if the store has an item

Do you have this

300

You say this while giving an item to a customer

Here you go

400

You say this when something is easy and not a problem

No problem

500

A customer chooses an item politely

I'll take this one

Work Sentences

100

You tell someone where you work (in a café)

I work in a café

200

You tell someone your starting time (9:00)

I start at 9 o'clock

300

You tell soemone your finishing time

I finish at 5 o'clcok

400

You describe what you wea at work

I wear a uniform

500

You express that you enjoy your work

I like my job