Opening/Closing
Who is allowed to enter and leave the Branch without a second person? & what are the steps that must be taken?
Branch Leader: Branch leader must have someone on the phone with them
Client is Renting, What would you suggest
Mortgage
What levels does a Client get free checks on Truist One
3,4, Premier
Where do you find account information
TASK
How many CCGS are required ech day RB and UB
3/1
If white tile is up an d BL is in building what is the next step
Call BL or wait for another teammate to arrive ( I prefer you text me and let me know what you are doing so I am not startled)
Client has 100k with us 150 retirement funds
Premier
Minumum balance Requirement for a MM
15000
How do you get to the Branch Banking Page
Source-Business-Branch Banking
If I am off am I required to make up my CCGS
YES!!! If you do one with every client you see you will not have to worry about making them up
Describe the Complete Opening Procedures
A complete circle of the branch to check the premises. Two teammates (an inspector and a lookout) are required. The inspector checks the entire branch (fob in hand) once premise is cleared All clear white sign is placed. Lookout enters and changes all clear to correct quarterly color.
client is closing out a CD 50k and has 50K in a MM already
CAC
What accounts cannot be opened Digitally, give examples
Fiduciary or Minor
Custodian, Trusts, business etc.
Waht is the section where you can find ALL answers for policy and procedures
ACADIA
We are not Order_______________ we are Order __________________
Takers, Makers
Describe Proper Closing Procedures
Inspector checks the branch to make sure no clients, etc. are in the building while having the FOB. Inspector must monitor clients that are still in building. Inspector gets all clients and teammates out of the building. teammates in pairs. Inspector checks the branch one more time before leaving while lookout watches teammates leave. Closing team sets timers closes vault. Lookout goes to car. Inspector sets alarm. Lookout stays until inspector is safely in car.
where can you see if a client has a Premier Banker
Client central
What are qualiifying transactions for Truist confidence checking name 4/6
ATM W/D, ATM Transfer,ATM payments,Debit Card payments,Debit Card Purchases,Zelle Payments
What is OFAC
Office of Foreign Asset Controls
What is a TAB on a CCG name 3
Assets, Liabilities, Event, Family, Retirement, Insurance,
If you come in as an inspector and notice it is unsafe after internal search what are your next steps
Activate alarm-Red Tile- Exit return to your car, meeting point, call 911, call Truist security team then BOP
What counts towards IRm referrals, must name all for points
small business insurance, mortgage, CAC, Premier, merchant, treasury
How can a client avoid the monthly fee for Truist One
Direct deposit of 500 a month or keep $500 in account at all time. Have a credit card, mortgage or consumer loan, have a small business account, Primary a student , 25 years or less 62 or more
What does OFAC do
enforces economic and trade sanctions against individuals, business
What does C.A.R.E.S Stand for
Connect Assess Recommend Execute Strengthen