Definitions
The disconnection a worker feels from an aspect of self, either the body or the margins of the soul, because of their work
Alienation
What job does the author mainly use to demonstrate emotional labor in the service industry?
Flight attendant
True or false:Only capitalist societies are tied to emotional labor
False
How does the author define “feeling”?
Like the sense of hearing or sight. We experience it when bodily sensations are joined with what we see or imagine. We discover our own viewpoints on the world.
One feeling workers are expected to show
Happiness or friendliness
As a sense, like the sense of hearing or sight. In a general way, we experience it when bodily sensations are joined with what we see or imagine.
Feeling
What type of worker does the author compare to a flight attendant to show a different form of labor?
A child laborer in a wallpaper factory
Finish the sentence: "BLANK is ultimately tied to emotional labor"
Profit
What is the negative impact “emotion work” has on someone (as a job)?
It affects the degree to which we listen to feeling and sometimes our very capacity to feel
The group most often often expected to perform emotional labour in both work and private life
Women
What is the modern definition of labour
A capacity to deal with people rather than with things
What example does the author give to show how companies turn emotions into part of their product?
Flight attendants’ smiles are treated as a company asset and are trained to reflect the airline’s image
What kinds of jobs are affected by emotional labor
All jobs
Provide the example the author used of a “private act”.
attempting to enjoy a party
What happens when workers must constantly fake emotions?
Emotional strain or exhaustion
This labor requires one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind.
Emotional labour
What example does the author give to show how workers may feel after performing emotional labor for long periods?
A flight attendant feels unable to relax after work and remains in an artificially cheerful or “giddy” state
What depends on the actual distribution of many kinds of profits
Exploitation
Provide an example of the author’s use of a “public act”.
summoning up a good feeling for a customer
What workers risk losing when emotions are controlled by companies
Their sense of self (or authentic feelings)
A range of feelings for a private purpose and the way in which that stance is engineered and administered by large organizations.
Instrumental stance
What are two contrasting job examples the author uses to show opposite types of emotional labor?
A flight attendant (creates friendliness) and a bill collector (uses anger or pressure)
Bell argues “individuals now talk to other individuals, rather than interact with a machine, is the fundamental fact..” this demonstrates which relevant discourse?
Labor
Provide examples that the author wrote of the “jobs” dependent women of the middle and upper classes have
Creating an emotional tone of social encounters, like expressing joy at Christmas presents others open, creating the sense of surprise at birthdays, or displaying alarm at the mouse in the kitchen
What determines whether emotional labour becomes exploitative
Distribution of rewards (money, power, status)