Systems
What system looks at restaurant from guest appearance?
Travel path
Name the 4 step learning process
Learn it, See it , Do it ,Check it
What two words do we not want to use when coaching someone?
BUT and HOWEVER
What does OPTA stand for?
Observe , PrIORITIZE, tAKE aCTION
When you delegate a task, who is accountable for the outcome?
The Shift manager
which system do we use to position crew members
Shift Plan
What is the system we use to train new team members
Member Trainers Guide
Body Language
3 or more in DT, FC, VDU
How many people should you delegate to do a task at a time ?
What is 1
Which two systems are known for preventing service barriers the most?
Pre shift checklists
What position do we train last and why?
Order/ Cash so they can understand all the products
What is the difference between personality statement or behavior statement ?
Personality is based of feeling vs behavior based of facts
Checking to see if orders is made right . Double check for accuracy
How do you know whether you should do the task or delegate it?
The time it takes
Which system shows you what order to turn on equipment and shut off equipment , as well as waht todo when?
Opening and closing checklist
Proper planning prevents poor performance ; So what planning needs to be done when a new hire comes aboard
uniform, schedule , print trainers guide, add to center, plan who is training
What are the 4 elements to effective communication
Active listening , body language, assume positive intent, give appreciative and constructive feedback
What are three things you should do when talking someone into position?
Position, shared, goals
Why is giving a time frame to complete a task when delegating important ?
Free bee (Best answer wins)
Who does the most speaking in shift lead class
D
what is RE FILL STAND FOR
R
E
F
I
L
L
120
Where can you find answers to any questions you have?
The center
What does LAST stand for
L
A
S
T