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Checkout Questions

100

When do payments come out? Can we change their dates?

Benefits:

- Autopay on their preferred card starting today.

- We can always adjust future payments to be taken out on your preferred date (e.g. 1st or 15th to align with payment).

200

So is this effective today?

Highlight waiting period

300

Is this with Mazda?

Mention:

- Lester Glenn Mazda

- Eligible to use at any Mazda Dealership

- Same Protection Plan we offer at P.O.S. 

- If they probe, mention Provider we use for 20+ years, and how Mazda uses Toyota Motor Corp.

400

I'm actually in Toms River tomorrow, can I just swing by and sign?

Mention:

- Reassure, F&I team is available

- Month-to-month is only offered through coverage team

- Save them the trip, you'll stay OTL to make sure it's set up

- Service Advisors will see in system next time they're in.