5 E's
If Ian is point A and someone is coming through the door, he would start with this E
What is engage?
The interest rate for 36 months low interest
What is 9.99%?
You would get this mattress protector if you wanted instant, cool-to-the-touch.
What is the vertex?
The "G" in GPAD
What is "Guarantee/Greet"?
The sku in which you enter when someone wants the platinum protection program.
What is "platinum-coverage"?
Once Ian has successfully greeted, he would start asking these kinds of questions to find out what the guest wants
What are open ended questions?
The interest rate for 60 months low interest
What is 11.99%?
This type of seating is what we call our immersive surround sound in some of our groups
What is Thunder seating?
The "P" in GPAD
What is pillow?
How the adjustable base protection plan works
What is reimbursement?
If Ian has a customer that got delivered and their furniture did not fit, Ian maybe could have done this step better
What is Envision? (also accepted--sketching)
If someone wants to do 36 months interest free on a mattress and wants to add furniture on 12 months interest free, you would need to do this.
What is write two separate orders?
How the nuvella fabric is dyed
What is solution dyed?
The "D" in GPAD
What is "Demo"?
The price it costs the customer for us to go out and service their furniture.
What is $0?
When Ian is asking for the sale, he is at this part of the process
What is Execute?
We use these 3 lenders
Who are Synchrony, Concora, and Acima?
What the reclining seat box is made out of
What is steel?
This function on an adjustable base is known as your perfect sleep position
What is zero gravity?
They get this back after 5 years if their plan is not used.
What is a store credit?
After Ian's customer gets delivered, he will follow up with them and be in this part of the process
What is Evolve?
If a customer is unsure of whether or not they would get approved, you would run them through this
What is a prequal?
The support system in all of our stationary products
What is the suspension system?
What our price match guarantee is
What is matching the price and paying the difference?
This is the only exception to pet coverage we have
What are bodily fluids?