Easy
Where can a client view LISA’s settings?
What is "APM only"
Which of the following settings can be changed on a by-property basis?
A. Showing Duration
B. Hours Before Offsite Showings 6
C.Holidays
What is "Showing Duration"
Which tour type does NOT consider agent calendar availability when scheduling?
What is "Self-guided"
Which of the following statements about the "Vacant" showing policy is true?
A. Lisa will not recognize units with a "Rent Ready 'No'" status as available.
B. Lisa only recognizes units with a "Vacant-Unrented" status and a "Ready for Showing On" date within 60 days as available.
What is " B."
Lisa only recognizes units with a "Vacant-Unrented" status and a "Ready for Showing On" date within 60 days as available.
What is the purpose of the Firm Task in Command Center?
What is "To control company-wide default settings "
Which of the following settings requires Boss approval?
A. Requirements
B. Pet Policy
C.Move In Cost
What is "A. Requirements"
What is the purpose of the "Requirements" setting?
A. To contain information about the property's qualifications for applicants.
B.To list the necessary lease terms.
What is "A. To contain information about the property's qualifications for applicants. "
What is the main difference between the "discounts" and "leasing specials" settings?
A. Discounts are for existing tenants, while leasing specials are for new prospects.
B. Discounts are for static offers that often apply only to a select group, while leasing specials have an expiration date and are offered to all applicants.
What is "B. Discounts are for static offers that often apply only to a select group, while leasing specials have an expiration date and are offered to all applicants. "
Which of the following statements about the "Vacant" showing policy is true?
A. Lisa will not recognize units with a "Rent Ready 'No'" status as available.
B. Lisa only recognizes units with a "Vacant-Unrented" status and a "Ready for Showing On" date within 60 days as available.
What is "B. Lisa only recognizes units with a "Vacant-Unrented" status and a "Ready for Showing On" date within 60 days as available. "
Explain the key differences between the "On-site" and "Off-site" settings for agents.
What is "Onsite agents do not need to consider travel time, while Offsite agents use Google Maps to factor in driving time and require 6-72 hours' notice for appointments. Offsite agents conduct tours on one or more properties and require a confirmation from scheduled prospects, while Onsite agents arrange showings with a minimum of 1 hour notice. "
The "On-site" agent setting communicates that agents work from the property address. What is the minimum notification time Lisa will use when scheduling showings with this setting?
What is "At least 1 hour "
If a setting in Command Center's Property Task displays "see firm", what does that mean?
A. The setting needs Boss approval before being changed.
B.The setting is different from the company default.
C. The setting is using the company-wide default.
What is "C. The setting is using the company-wide default. "
Setting determines on how long a calendar event should last for an appointment.
What is "Showing Duration "
This is a setting that can only be customized firm-wide; this setting cannot be updated per property.
What is "Holidays"
Describe the "Always" showing policy. What is its main effect on how Lisa responds to prospects?
Answer: Lisa will acknowledge all units as being available, regardless of the actual availability displayed in APM. According to this policy, Lisa's responses for "Rent" and "Availability Date" will also be modified. She will respond in the following way when asked about rent or availability.
When should you enter new language into the "Section 8 text" field?
What is "Only if text already exists in the box. "
If a client requests an update to a setting on the Firm Admin page, what is the correct action?
What is "Transfer the conversation to the Leasing Services"
What must be included in the "Tour types" field if multiple tour types are enabled?
What is " A comma-separated list without spaces"
This is the the initial step in Lisa Update Setting workflow.
What is "Confirm if the setting requires Boss approval. "
This is the 3rd step in Lisa Update Settings Workflow.
What is "If Boss approval is required, please message the client at this point to receive approval before proceeding."
If a client wants to update a setting that requires Boss approval and is not available in APM, what is the correct workflow? Describe each step.
A. You will first include the boss on the Intercom conversation for approval, then once approved, we need to ask if this changes should be applied for one property or multiple properties. Then update the setting as requested since it's not available on their APM Lisa Setting. If not approved, thank the client and close out the case.
B. No, boss approval is needed. Proceed on updating it.
What is "A. You will first include the boss on the Intercom conversation for approval, then once approved, we need to ask if this changes should be applied for one property or multiple properties. Then update the setting as requested since it's not available on their APM Lisa Setting. If not approved, thank the client and close out the case. "
True or False: The showing policy and tour type fields are case-sensitive they can accept upper and lowercase letters.
What is "False"
The showing policy and tour type fields are case-sensitive and only accept CAPITALIZED entries.
It is the correct entry for Tour Types.
A. IN_PERSON,VIRTUAL
B.INPERSON, VIRTUAL
C.Inperson, Virtual
What is "A"
A. IN_PERSON,VIRTUAL
True or False: For an update to multiple properties, you must follow the steps below:
1.Navigate to the Firm Task.
2. Open the “Bulk Update” tool (located under the Task List).
3.Select “Set Launch and Offboard”
4.In the box under “What would you like to do?” begin typing the name of the setting you need to update.
5.In the box under “What’s the new text?” enter the new policy language or setting option.
What is "False"
3. Select “Set a field for many properties” (or, if changing the Leasing Special, “Set leasing special for many properties”) from the drop-down menu
2nd Step in Lisa Update Settings: CHeck if the setting available to the client on their company or property Lisa Settings pages. If yes, what will be the next action?
What is "Use the “LISA Setting Update in APM” macro and encourage the client to make the change on their end."