Client Interaction
What information do we use to validate our clients during our outbound call?
Client's First and Last Name
True or False
Not all Dissatisfaction needs to be logged on ECRM.
False
What does TC code 3006 mean?
Merchant Credit
What Tool/System do we use to identify the Token/Device Name?
PSP
A moto 7 transaction was referred to challenge. Once you receive this case, what are the next steps?
Attempt to submit the case for chargeback.
Document the error by sending a coaching opportunity. Send to Leader.
While reading the notice of taping, client starts speaking.
What does KC state we should advise/read?
This call is recorded.
Name 2 PII.
Hint: these are things we can not include in our ECRM case
- Card number
- Address
- IP address
What is the difference between the AZ and AG function?
AZ = to transfer Debit/credit to another card.
AG = to transfer Debit/Credit to GL