Company
When was Rise Fibre founded?
2017
How much does Rise Fibre's cheapest agreement cost per month?
£17.99 per month
Which UK regulatory body requires internet service providers to report significant security incidents or data breaches?
ICO - Information Commissioner's Office
What is the UK government initiative called that aims to deliver gigabit-capable broadband to hard-to-reach areas?
Project Gigabit
Hidden double points chance!
What's the difference between growth mindset and fixed mindset?
A full answer, rather than a half answer, will get you double points!
Growth mindset believes that talents and skills are just a starting point, and can be grown.
A fixed mindset believes that skills and talents are the most one can achieve and cannot advance.
What is Rise Fibre's current Trustpilot rating?
And for extra points, what minimum rating would be needed to improve the score?
4.6
Newer reviews carry much more weight than old ones. If Rise Fibre stops getting new positive reviews, the score can actually drop even without getting new bad ones, as the old "good" reviews "age out".
A score of 4.8 or higher is needed to improve the current score.
What are Rise Fibre's speed tiers offerings?
Ranging 1Gbps up to 2.3 Gbps or suitable for streaming, gaming, and multiple devices.
Under GDPR and UK Data Protection laws, what is the maximum time a company generally has to respond to a Subject Access Request (SAR)?
One month
What is the main cause of "Wi-Fi dead spots" in many traditional thick-walled UK homes?
Thicc walls
Explain what a mindset is.
A mindset is the lens to how people view the world. It's made up of beliefs, values and expectations, and shapes how one interacts, reacts and treats the world and people around them.
Where is Rise Fibre UK based?
Altringham and Hale
Are customers able to upgrade your service through the website or do they need to call into customer services?
Customers have the ability to upgrade services via "My Account," (Though changing plans may initiate a new contract.)
Which government body advises Ofcom on consumer issues?
The Communications Consumer Panel
In the context of FTTP (Fibre to the Premises), what material are the cables made of that are thinner than a human hair?
Optic fibre
Explain what British Understating is.
It is a cultural nuance where typically in conversation, what is said is undermined or not directly referenced. A good example is saying, "I'm not very happy about this." But in actual fact, they are very angry.
Who is Steve Wilson?
And bonus points:
Who is Mark Roberts?
What is installed in a typical onboarding appointment?
ONT router, cabling and expert set up. An adult will need to be present for the duration of the appointment.
Under Ofcom regulations, what must a broadband provider allow a consumer to do if they increase the monthly price mid-contract without a pre-agreed inflation linked clause?
Exit the contract without penalty.
Hidden double points chance!
What percent of UK internet users access the internet through mobile devices? An answer within 10% will be accepted. If your team can give the actual answer, then you win double points.
Based on typical industry data, around 45% of the UK population accesses the internet through mobile devices!
What is the difference between growth mindset and toxic positivity?
Growth mindset is focused on progress through effort, and specifically using 'wrong answers' as a data point, learning from the mistake and gaining knowledge from it to benefit the journey.
Toxic positivity is simply saying 'I will do it', without any plan or engine of improvement in place, resulting in disappointment, frustration and stagnation.
Hidden points bonus! If you are able to give the answer of all of the CRM systems that are used to perform your role, you win double points.
a) HubSpot
b) Stonly
c) Grafana
d) Unity
Name the 3 ADVANCED WIFI options Rise Fibre offers.
As of April 29, 2024, what major security requirement did the UK’s Product Security and Telecommunications Infrastructure (PSTIA) Act enforce to prevent the sale of "smart" IoT devices with default, universal passwords?
A ban on default passwords, requiring unique, user-set credentials.
Which company, founded in 1990, is the British computer scientist Sir Tim Berners-Lee famous for inventing?
The Internet
Explain what neuroplasticity is.
Neuroplasticity is when your brain grows from learning new information, such as your neurons creating new pathways to shortcut information you will need to know.
Furthermore, it is reinforced when we either prove ourselves right AND wrong, which is why it's important that when we are wrong, we strategise from the incorrect information.