Enter Title

Time management

100

Huddle topic for this week

Time management 

200

3 ways to manage time effectively while on calls 

active listening, use digital tools, and summarize 

300

Benefits of effective time management 

reduced stress, higher productivity, and improved reputation 

400

What is time management

process of planning and consciously controlling time spent on specific activities to increase efficiency, productivity, and effectiveness 

500

4 key aspects to time managerment 

Prioritization, planning &scheduling, goal setting and eliminating distractions 

Medicare facts

100

What is Medicare's phone number

[phone]

200

IF going 63 or more days w/o rx coverage when eligible medicare may assess

LEP

300

If someone has a part C plan what type of plan is it considered

Medicare advantage 

400

All of our advantage plans have part D coverage except those with what in the name 

Eagle

500

___ is required to be sent when claims are reworked/processed even if plan isnt active 

EOB

True or False "

100

Our hours of operation are 8-8est only

false 

200

Non-Dsnp mbrs can have case managers 

True

300

Members can only see one specialist a day

False

400

We transfer all HIDE plan calls

False 

500

You have to send denied COB claims back for rework immediately after updating COB info in GPS.

False

KA Finds

100

TOC form number 

KA 4246- GC-1395

200

Diabetic supplies covered under part d

KA 4534 

• Insulin 
• Insulin Syringes with Needles
• Safety Syringes
• Alcohol Preps
• Gauze Pads (2” x 2”)
• Patch pumps like Omnipod and V-Go
• Insulin used in patch pumps

300

What email do you use to request new member kit for current year

Ka [e-mail]

400

Level l info is

KA 3704- information that’s seen as basic in nature we release to approved parties without written member authorization or governing legal document (for example, Power of Attorney or Guardianship Papers) on record in our systems

 

500

What are the contract numbers for the only HIDE plans on QNXT that we transfer 

KA 4519 

H1610-001, H6399-001, H9314-001, H9771-001

(Wild card)

100

Sunday May 10th is what holiday? 

Mother's day

200

I have a head but no brain 

Lettuce 

300

Next Concentrix recognized paid holiday

Memorial day

400

website that we have that can assist with wording numerous things. similar to chat gpt

iX Hello 

500

Take me out of a window, and I leave a grieving wife. But stick me in a door, and I can save somebody's life. What am I?

The letter "N"