T/F
We can provide the card number.
False, we can only provide the last 4, or better yet walk them thru on how to get it
The smallest amount to pay by the due date.
Minimum payment due.
Customer paid yesterday for the statement balance using a bank account. They want to close the PPC account - to save your time and FCR, how will you assist the cx?
Will provide the timeframe for payments for banks. Will read disclosure, and will make a follow up.
All merchants offer installment plan.
False, selected merchants only.
AH missed payment 3 times as per IPDH, who should customer contacts to remove it?
Credit Bureau Agencies (such as Equifax, TransUnion, Experian)
Your customer would like to change the due date to the 20th. They have a minimum balance on the account for 75 GBP, they don't have an option to pay since they will be paid on the 20th, but their account is not past due. What will you do?
Will reach out with collections to see if they are eligible for PH, so it can take effect right away.
Everyone can have the virtual and physical card.
False, since the card has been recently introduce, some customers are not eligible yet.
My minimum payment is 150.43 GBP
I've made a payment of 125 GBP. Why is there a 12 charge on my account?
Because we are still going to require them to pay at least the min payment due to avoid fees.
Current Balance: 1000 GBP - Interest: 48.60 GBP
CL: 1500 GBP
How much you can lower down the CL and why?
1100 GBP. Their interest is already at 48.60 GBP, if they did not make any payments, it could go higher.
You should be employed and have an income greater than £15,000 per year to apply for PPC.
False, only greater than 10k per year.
What information you can give to the customer if they want to pay / someone will be paying on behalf of them using a check?
They have to write the account number and email address on the back of the card.
PayPal Europe
Postal Address:
PayPal,
Ballycoolin Business Pk
Ballycoolin Road
Blanchardstown
Dublin 15
Ireland
DD is set for statement balance. The only balance they have is an IP that is for 48 months. AH can have financial restraint because of what happened, they notice it once the payment has been completed on their bank and a new statement has been generated. What will you do?
If reimbursement is already available - reimburse the payment to have the IP reinstated, advise AH to pay the minimum due once balance has been updated after 72 hours.
We will be submitting a MATT adjustment case if AH made an early payment to allocate it to their AOO, no statement generated yet, can, but hasn't made a minimum payment yet.
False. Reimburse the early payment and make a separate minimum payment. Advise on when can they pay the AOO.
Definition of NRR and where do we see it?
We don't see the email we sent to the cx. But it is notated on TSYS, as well as on SCAN with GWG credit. Check txn log for the refund.
Retail balance: 260.21
Promotional offers:
> Temu will expire on 08/05/2026: 800
> LV will expire on 19/08/2026: 390
IP Apple 6 months 0%: 220 | 36.68 monthly
IP Samsung 12 months 12.4 %: 650 | 53 monthly
If cx made a 1st payment of 800 GBP for the Temu AOO that will expire tomorrow, will it totally close? Why or why not?
No, since they have an IP that is under the 12.4 interest, and all the rest of the payments will be allocated to that IP.