Alloy
CIP (Customer Identification program) is used for what reason?
What is: to verify applicants Name, DOB, Address and SSN to confirm identity.
I am refunding my member CP fee(s) after making a valid assessment; when do I need a managers note on account?
What is; when refunding more than 2 fees.
How does one qualify for membership with FLFCU?
What is, live, work, study, worship or knows a member; in the El Paso, LC county area.
A wire transfer request, can take how long to process?
What is 48 hours.
What forms do we need for a Foreign National?
What is; MSR, ODP, FWTA and W-8.
What is: CIP Name, DOB, Address and SSN.
What is, 36 days.
Member is updating phone number; what warning number needs to be added by rep?
What is warning 14.
Method of Transfer on Wire Request Form for a member requesting it via EC or Video Banking, should be?
What is, In Branch.
3 items that always need to be satisfied/notated?
What is; dob, address and ID/DL.
When is a managers note/approval needed on an application?
What is; when app comes back with any red tags.
Member wants to get an idea of how much $10k will earn him if he opens a 1-year SC; where do you look?
What is; the Projections icon.
An AWC needs to be completed for a member who has experienced fraud; what is 1 Critical Step after changing the account number?
What is; update the MICR line.
What are the 2 security measure options members have to process a WT; that are listed on the FWTA form?
What is, a call back number/Password (preferred security measure method).
Utilizing 9's as a unique identifying number, you would replace all 9's on MSR Form with....
What is the words, Foreign National by SSN on form.
What is a simply checking account.
Member is paid by check by their employer & is inquiring about their check hold base; name 1 place where you can locate this information.
What is, at the account level/tree.
Applicant/Member is wanting to open up a new account with a temp ID and is at the EC? Can I proceed?
What is; yes, with an EC manager approval/note.
When processing a WT, as part of due diligence, what 3 other items should be reviewed on Core?
What is tracking 30, 50 and ID verification date.
What is, when a Foreign Passport is presented.
Applicant/member has a middle initial on their ID; what am I listing on the application?
What is, their full middle name.
I will provide you with member overview, average daily balance, DD, check hold base and more.
A primary on an account has deceased and joint party is their brother; brother would like to keep using the account; is he able to continue using the account?
What is; No, only a spouse can continue using the account after following all procedures.
S/VP Member experience will need to approve a WT for amount over?
What is $766,550.
Member does not have a unique identifying number; do credit alerts need to be satisfied?
No!