Wild card
Who is Terry?
The owner
What does CSR stand for?
What is Customer Service Representative
What is the phrase that CSRs use to reassure customers?
I can help you with that
what is LogoBranders best known for?
What is high quality branded merch and long standing local realationships.
what emotion do clients respond to most positively?
Empathy
what are the names of the CSRs who work here
Dreya, Tristen. Miracle, Shemeika
What is the purpose of a CSR?
help customer/clients with questions,problems, or concerns.
Or
Act as a link between the customer and the company!
How many CSRs do we have working here at LogoBranders?
4
What is the classic customer phrase that means: "I ordered late but I want it fast?"
What is Is there ANY way to get it it sooner?
what is the first step when dealing with an upset client?
Stay calm and let them explain
what should you do if you don't know the answer to a customer's question?
Refer them to the sales rep.
What is the best tone customer calls?
Warm, friendly, inviting, professional
What is the average CSR sales?
roughly $2,000,000
What is the LogoBranders' version of a plot twist?
When a customer send "uploaded artwork" after production already started
True or False:
If a customer claims a previous CSR "guaranteed" a holiday delivery date the correct response is to honor it even if there is no documentation of said date quoted"
False