Working 101
What is the current minimum wage in New York City?
You are scheduled to work from 12:00 – 7:00 on Saturday. Your friend asks you if you want to go see a movie at 4:30 PM on Saturday. You really want to see this movie and would like to spend time with your friend. What can you do?
Suggest another time to see the movie
Name 5 specific jobs that involve customer service skills.
...
Name 3 appropriate interview outfit items and 3 inappropriate interview outfit items.
Appropriate: dress pants, skirts below the knee, khakis, shirts with collars and buttons, nice blouses, blazers, tie, dress shoes, flats
Inappropriate: jeans, anything with holes, graphic t-shirts, hoodies, low cut blouses, shorts or short dresses/skirts, workout clothes
True/False: Your IEP follows you to college and/or work.
False!
List 3 reasons someone might be motivated to work that is NOT money.
Independence
Community
Using skills/talents
Learning and growth
fulfillment
respect
social recognition
Supporting family
You left for work on time but there is a 20-minute delay on your train or bus. What should you do? Be specific.
Text that you will be running late and INCLUDE what time you think you will arrive.
List 3 possible consequences if you provide poor customer service.
Bad reviews
Miss out on extra shifts, raises, promotions
Customer leaves/complains
Disciplinary action
etc.
Answer this common job interview question (hint: keep your answers short but informative!) - Tell me about yourself.
My name is __________. I attend __________. In my free time I like to _____________. I'm good at _______________.
List 2 specific strategies you can use to stay organized in your postsecondary education.
How many hours per week is a full-time job?
35 - 40 hours
You usually work on Tuesday’s and Thursday’s from 3:00 – 8:00. Your supervisor changed your schedule to the early shift without asking you and it interferes with your college schedule. What should you do?
Say It Better!: "That's not my job"
"Let me see if I can help you - otherwise I will find someone who can!"
Pretend you are interviewing for a job as a pet groomer. Answer the following interview question: Why do you want to work here?
If you need extra support in your college classes, where should you go? What should you bring?
Office of Accessibility
Students with Disabilities Office
A copy of your IEP or a medical note and a general sense of what accommodations you might need.
Why is it important to read the entire job description before applying?
To make sure you meet the minimum requirements (scheduling, physical requirements, education, work experience) and to make sure you understand what tasks are involved with the job.
You need to call out of work sick. What do you say?
"Sorry for the short notice but I am sick and need to stay home today."
Bonus: If you know far enough advance you can try to find someone to cover for you (but not required).
How would you respond to this customer?
"I want to help but I can't if you're yelling. Let's speak calmly so I can help you."
What is one good question you can ask your interviewer at the end of the interviewer?
Let's discuss!
What does this picture show and why is it important?
Equity vs. Equality
Put the steps of the job search in the correct order:
Job Search
Interviews
Advancement
Career Exploration
Resumes
Working
Exploration
Resumes
Search
Applications
Interviews
Working
Advancement
Name 4 popular reasons young people get fired from their job?
Not showing up on time or leaving early
Conflicts with coworkers
Poor communication
Poor customer service
etc.
Customer :
"Ugh, this is NOT what I ordered. I asked for a small vanilla milkshake, and this is a large chocolate! I don’t have time for this — can someone just get it right?!"
"I’m really sorry about the mix-up. I understand this is frustrating. Let me fix that
for you right away. Would you mind waiting just a moment while I get the correct
order?"
Scenario question: Tell me about a time you had to overcome an obstacle.
Story is clear/not rambling. It includes:
What happened
What you did
What you learned from the experience
What is the name of the federal law that protects individuals with disabilities in the U.S.?
The American Disabilities Act