ABC'S PLEASE!
A FEDERAL GRANT THAT HELPS CUSTOMERS PAY THEIR HEATING BILLS AND RESTORE GAS SERVICE IN THE EVENT OF A SHUT OFF. GRANTS CAN EXIST IN CASH OR CRISIS. CASH GRANTS CAN BE APPLIED TO REGULAR BILLS, RESTORING SERVICE, OR PREVENTING TERMINATION.
WHAT IS LOW INCOME HOME ENERGY ASSISTANCE PROGRAM? Will also accept WHAT IS LIHEAP?
ONLINE, INTERACTIVE VOICE RESPONSE, RETAIL CASH, AND BY MAIL
WHAT ARE THE DIFFERENT WAYS A CUSTOMER CAN MAKE A PAYMENT?
JOSHUA AND BENJAMIN NEED TO SET UP SERVICE AT A NEW ADDRESS WHERE GAS IS ALREADY ACTIVE. THEY'RE LEVEL FOUR INCOME AND ARE REQUIRED TO PAY A SECURITY DEPOSIT DUE TO THIS OUTCOME.
WHAT IS FAILED THE (EXPERIAN) CREDIT CHECK?
I VIEW THIS INFORMATION ON THE MISC. PERS TAB
WHAT IS CUSTOMER'S THIRD PARTY DESIGNEE OR AUTHORIZED CALLER?
ANOTHER WAY TO SAY AN OCCUPANT WITHOUT AN ACCOUNT IN THEIR NAME
WHAT IS UWAC? Will also accept WHAT IS USER WITHOUT A CONTRACT?
WHAT IS NON-PAYMENT SHUT OFF? Will also accept WHAT IS NPSO?
THE ADDITIONAL FEE AMOUNT CHARGED WHEN CUSTOMERS MAKE PAYMENTS BY CHECK THROUGH IVR/KUBRA.
WHAT IS $2.65?
JOSEPH IS A NEW GRAD STUDENT AND NEEDS HELP SETTING UP SERVICE AT A LOCATION WHERE GAS IS CURRENTLY OFF PER THE LANDLORD. WITH A LEVEL 4 INCOME AND A FAILED EXPERIAN CREDIT CHECK, THIS IS THE UPFRONT REQUIREMENT TO ACTIVATE SERVICE.
WHAT IS 50% OF THE SECURITY DEPOSIT?
AS AN AGENT, I CAN UTILIZE THIS WINDOW (JETSON) TO CREATE A DEPOSIT IN BCCS.
WHAT IS THE PAYMENT ARRANGEMENT JETSON?
THIS PROTECTS CUSTOMERS FROM COSTS ASSOCIATED WITH REPAIR OR REPLACEMENT OF DEFECTIVE OR WORN APPLIANCES AS A RESULT OF NORMAL USAGE OF COVERED EQUIPMENT
WHAT IS PLP? WHAT IS PARTS AND LABOR PLAN?
A CUSTOMER ASSISTANCE OFFERING THAT CAN HELP LOW INCOME CUSTOMERS BETTER AFFORD THEIR BILL AND KEEP THEIR GAS SERVICE ON.
WHAT IS CUSTOMER RESPONSIBILITY PROGRAM? Will also accept WHAT IS CRP?
WHETHER THEY'RE PAYING ONLINE FROM THE COUCH OR OVER THE PHONE VIA THE IVR, CUSTOMERS CAN SUBMIT UP TO THIS AMOUNT PER TRANSACTION.
WHAT IS $5000?
JADE IS LOOKING TO KNOW THE DEPOSIT RULES REQUIRED FOR HER NEW ACCOUNT WHERE THE GAS OFF AS SHE IS A NEW APPLICANT.
WE ARE LOOKING FOR TWO SCENARIOS.
NEW ACCT/GAS OFF/NEW APPLICANT
WHAT IS NO DEPOSIT REQUIRED IF THE APPLICANT IS LEVEL 1 INCOME AND WHAT IS 50% OF THE DEPOSIT DUE?
LET'S LOOK UP 253 CARDS ON C2PERFORM.
WHAT IS A 253 CARD?
AT PGW, THIS THREE LETER ABBREVIATION IDENTIFIES THE PERSON OFFICIALLY RESPONSIBLE FOR THE ACCOUNT.
WHAT IS COR?
THIS APPEARS ON THE BILL ONCE THE DUE DATE HAS PASSED WITH NO PAYMENT
WHAT IS LATE PAYMENT CHARGE? Will also accept LPC?
BY PAYING WITH A CREDIT CARD ONLINE YOU WILL INCUR THIS ADDITIONAL CHARGE.
WHAT IS A CONVENIENCE FEE?
TONI WANTS TO KNOW HOW IS IT THE SHE CALLED TO SET UP SERVICE AT A NEW ADDRESS WHERE THE GAS IS TURNED ON. INTERNALLY SHE IS A LEVEL 3 INCOME BUT SHE LEARNS THAT ULTIMATELY DOES NOT HAVE TO PAY A SECURITY DEPOSIT. EXPLAIN HOW THAT IS POSSOBLE.
WHAT IS PASSED THE (EXPERIAN) CREDIT CHECK?
I HAVE JUST CHANGED THE PHONE NUMBER FOR A COR IN BCCS WITH THIS WINDOW.
WHAT IS PERSON JETSON?
IN PGW TERMS, THIS ABBREVIATION IS DEFINED AS THE ESTIMATED MONTHLY GAS USAGE FOR THE PREMISE. CAN ALSO BE USED TO DETERMINE THE SECURITY DEPOSIT.
WHAT IS ASB?
ANOTHER WAY TO DESCRIBE NO ACCESS / NO ENTRY
WHAT IS CGI? Will also accept: WHAT IS CAN'T GET IN?
THIS INSTALLMENT PAYMENT ALTERNATIVE CHOICE IS FOR AN APPLICANT WHO HAS DECIDED TO PAY THE DEPOSIT IN INSTALLMENTS.
WHAT IS 50% / 25% / 25%?
YOU DO NOT SERVICE TROUBLE ORDERS BUT YOU MAY RECEIVE A CALL ABOUT THEM. WHAT ARE SOME TROUBLE ORDERS? CHECK C2PERFORM.
LET'S CHECK C2PERFORM?
A COR HAS REQUESTED TO MAKE A PAYMENT. YOU ADVISE YOU WILL NEED TO TRANSFER THEM TO THE IVR. THE CUSTOMER IS INTERESTED IN THE SPECIFIC NAME OF THE SYSTEM THAT ACCEPTS THEIR MONEY.
WHAT IS KUBRA?
PROPER ORDER OF THE V CONCEPT
WHAT IS:
PERSON
ACCOUNT
PREMISE
SERVICE POINT
UTILITY SERVICE AGREEMENT?