Server? I Barely Know Her!
Training /Development
Training /Development
Shift Happens!
Shift Running 101
Shift Running 101
Post It Like It's Hot
Marketing
Marketing
No Days Off.....Literally
Shift Happens 201
Shift Happens 201
The Newbie Olympics
Hiring / Onboarding
Hiring / Onboarding
100
This tool has translated materials to help Hispanic employees learn recipes and specs for our restaurant.
What is the Spanish Toolkit?
100
This tool confirms that your restaurant is prepared for the shift, assuring you have the right amount of product, the temperatures are within a safe zone, and you are set for success.
What is Line Checks?
100
A strategic game plan designed to drive traffic, build community relationships, increase brand awareness, and grow sales through local promotions, partnerships, events, and grassroots marketing efforts.
What is the LSM Plan
100
This tool will assist you in optimizing your Labor expense, while also making operations more efficient.
What is the Labor Forecasting Tool
100
This tool provides managers with prepared questions to help interview and evaluate job candidates
What is the Interview Questions Document?
200
This tool gives employees access to videos that teach procedures, recipes, and restaurant standards.
What are Training Videos
200
This tool assures a manager is able to complete the minimum requirements and responsibilities during a shift.
What is the Mgr. Checklists?
200
A playbook of proven strategies and best practices designed to help restaurants build stronger community connections through local partnerships, events, sponsorships, fundraising, and guest engagement initiatives.
What is the Community Engagement Guide?
200
This tool measures the entire system in SSS, Prime Expenses, Tattle Score, Training Score and Ecosure. This tool allows you to measure where your location has opportunities, while also comparing with other locations.
What is the Company Scorecard?
200
This tool helps employees learn how to download and log into the Hatch.
What is the Hatch Mobile App instructions
300
This tool helps trainers teach new employees by providing step-by-step training instructions and expectations.
What are Trainer Guides
300
This tool communicates key information to the staff prior to the start of a shift.
What is a Pre-Shift Meeting?
300
A social media management tool that allows restaurants to create, schedule, and manage posts across multiple social media platforms from one centralized location.
What is SOCI?
300
This tool is a guideline and outline to train Managers In Training.
What is the MIT Checklist?
300
This tool lists the important onboarding tasks and training steps that need to be completed with a new employee on their first day.
What is the Orientation/Onboarding Checklist?
400
This tool gives servers practice orders to help them learn the POS system and improve order accuracy.
What is/are Ring-Its
400
This tool illustrates and informs you on how to do a refund for 3PD & OLO.
What is the OLO/3PD refund Instructions.
400
A one-stop branded print and merchandise resource where restaurants can order marketing materials, promotional items, signage, apparel, and other approved brand collateral needs. Also provides a $100 a month per diem supported by the corporate support team. 
What is the "All Over Print Solutions" or aka: Marty's site?
400
This tool will provide a template on how forecast and budget your COGS based on your product mix and sales.
What is the Forecasting & Budgeting Tool?
400
This tool helps managers give feedback on employee performance, strengths, and areas for improvement.
What are Employee Evaluations/Reviews?
500
This tool teaches employees the proper steps to reduce mistakes and ensure guest orders are entered correctly.
What is the Order Accuracy Best Practices?
500
This tool provides the positive and opportunistic feedback from our guests, while also allowing us to communicate with our guests.
What is Tattle?
500
A customizable beverage marketing resource that provides draft beer lists, Happy Hour templates, cocktail promotions, and other ready-to-use tools designed to help restaurants grow bar sales and guest engagement.
What is the Bar/Beverage Menu Templates?
500
This tool is a consistent template that guides a managerial meeting, providing structure, traction, and goal oriented results.
What is the L10 Meeting Agenda Template
500
This tool is used to document performance issues, policy violations, and coaching conversations with employees.
What is the Employee Counseling document?