True/False
We door knock copy center identified locations.
FALSE
1)Office Address
2)Phone #
3)Fax #
4)Office Group Name
What are office demographics?
This must be clearly present on the first page of documentation and ties all pages together for a specific encounter, even if not listed on every page.
What is Date of Service (DOS)?
"On a recorded line"
What is the FCC statement?
The computer system you use in place of a phone
What is LiveVox
Office has 300 charts and outreach was made 3 days ago stated that we spoke to Aimee and she confirmed receipt of the request. Return method and TAT are unknown. We WILL door knock this location.
True
This status indicates that an office has been escalated to leadership and/or the client
What is an Issue Office
This requirement ensures documentation includes a provider’s full printed name, credentials, and signature, with electronic signatures needing authentication terms and timestamps.
What are Provider ID and Signatures requirements?
Persuasiveness, Persistence, and Professionalism.
What are the 3 P's for a successful phone call?
This is a record of patient care. Sometimes used interchangeably with the term chart/health information.
What are Medical Records?
We retrieve labs and X rays ONLY
False
Office states the records have been sent and its been more than 48 hours from the date sent use this disposition.
What is CSNR "charts submitted not received"
If an office does not allow USB use, records should be saved to a folder and uploaded to this.
What is the Provider Portal?
Federal law/regulation governing the privacy standards for health information.
What is HIPPA
A third party entity that copies and stores medical records for various hospitals and doctors offices.
What is a Copy Center
Patient records should only be searched using their ID number, not their name or date of birth.
False
When we have reached max call attempts without any response and research has been done and no additional numbers were found.
What is Provider Not Responding?
After an Onsite this location is where the files will be placed
What is the Onsite Folder?
The information contained in the patient record.
What is P.H.I.
A term for web-based or digital systems that are used for storing and recording medical information
What is EMR
Best practice is to submit screen shots of credit card transactions
FALSE
This process involves combining duplicate or similar offices after verification and proper outreach, ensuring accuracy and correct scheduling.
What is Merging?
This step involves organizing chart files by a specific identifier before submission.
What is renaming charts by Chae ID?
“This scripted introduction includes verifying a provider, confirming patient details like name and date of birth, and noting the call is recorded for quality and compliance.”
What is an outreach specialists call script?
The industry name used when referencing the list of patients and providers that is sent to offices in the record retrieval process.
What is a Chase List