LOGIN
This easy fix is the cause of most return filers' login issues.
What is not checking that the username is correct?
A caller owns a primary residence with an outstanding mortgage. This must be reported on their Form 1.
What is the mortgage under the liabilities section?
Social security benefits over $2,500 would be reported under primary sources of income. This is the address provided for the Social Security office and the page in the manual where you found it.
What is 6401 Security Blvd. Baltimore, MD and page 158?
A filer is trying to update some information on their Form 1, but the fields do not allow edits. This could be the reason for a read-only form.
What is shared their form with a CPA or Attorney?
A candidate calls and says they have a filer login, but they have not held a public position in almost 2 years. They should log in as this type of filer.
What is a candidate?
Many MFA login issues are caused by users doing this when trying to find the MFA code email.
What is closing the MFA prompt while attempting to locate the verification email?
A filer earns part-time income working at a local ice cream shop. On Form 1, this source of income is disclosed in this section.
What is primary sources of income?
This page of the manual provides guidance on Full User Search options.
What is page 55?
A filer says they keep uploading a PDF, but when they are on the review page, it does not show. This missed step could be the reason.
What is the "upload document" button?
A candidate says they cannot find the office they are running for in the drop-down section of the "I am a candidate?" within their form 1. This could be the reason.
What is they may be attempting to use the wrong form?
A filer no longer has access to their work email after leaving their position and needs to file a final statement. These are the available support options.
What is attempt to verify the user, directing them to their coordinator, or providing a notarized request form for the email change?
A filer is asking about how to attach their training certificate of completion. This is the guidance that should be provided.
What is it should not be uploaded? But filers should keep any certificates of completion as a part of their records, just in case their training is called into question.
This is where you would direct a filer to be able to update their Username and the manual page you found it on.
What is navigate to the User Profile from the top right circle icon, select the Actions dropdown, and Edit Username. Found on page 58 of the manual.
The caller says the CSV upload is not working, and the error message is generic. This is a good place to start your troubleshooting.
What is are they using the template . . . have they changed the headers on the template . . . have blank rows within their csv file?
The caller says they left their position on January 1 and wants to know why they are still getting notices about needing to file. This is what guidance should be provided.
What is because they still held their position on December 31, 2025, they must file the Form 1 by July 1, 2026? They might also still need to file the 2026 Form 1F to disclose financial interests for the one day they held their position in 2026.
This is the first thing that happens when a filer clicks on the registration link found in their new filer email.
What is sends an MFA code?
A filer has an IRA valued at over $10,000. This is how it must be reported on Form 1.
What is report the individual investment assets within the IRA valued at over $10,000?
On this page, you can find the listing of positions available under the Candidate login form picker.
What is page 128?
The caller is getting fields that are outlined in red and say something about "cannot begin or end with an invalid character," but they say they only have letters in the field. This may be the problem.
What is a space at the beginning or end of the field?
Keith Powell is an employee of the Ethics Commission. Tell me what was said in a 2024 form year communication that was added today.
GREAT JOB!