Plans
This plan includes only the Remote Command features, Safety features, and Data/Wifi , it is $34.99/$49.99 per month.
What is the OnStar One plan?
his feature allows you to get a tow, emergency fuel delivery, a battery jump or help with a flat tire.
What is Roadside Assistance?
This team handles turn-by-turn navigation, non-emergency roadside assistance and vehicle diagnostics.
What is The Member Services Team?
Which page will you go to in order to retrieve the Station ID (STID)?
What is the Vehicle Page?
This brand was founded in 1996 and is a provider of Emergency Services for those driving GM vehicles.
What is OnStar?
This plan comes with the Remote Command features and Data; it is $24.99 per month.
What is The OnStar Connect Plus Plan?
his feature allows you to share some of your safety features with 7 friends or family members, it also allows you to take OnStar on the go with you.
What is The OnStar Guardian App?
This team handles calls when there are issues with the my brand app.
What is The Customer Care Team (CCT)?
Where can you find the case number on the case page?
What is Case Details?
What are the Honda vehicles have OnStar services?
What is Honda Prologue and Acura ZDX?
This plan includes the Remote Commands, Safety features, Super Cruise and unlimited data, it is $69.99/$79.99 per month.
What is The OnStar One Plus Super Cruise Plan?
This feature allows you to use your phone to command the vehicle such as start and stop, flash the lights, beep the horn, and run a mini diagnostic report.
What is The My Brand App?
This department assists with cancelling services when the customer is not selling or trading their vehicle.
What is the Member Loyalty Team (MLT)?
Where are the customer's name, address, and email on the case page?
What is Contact Details?
This policy states that we are to have no pens/paper on our desks, no other person in the room, free place from background noise or distractions and no cellular device/smart watch/recording devices with us while working.
What is The Clean Desk Policy?
This plan allows members full access to their My Brand app and in vehicle apps, it is $14.99 per month.
What is The OnStar Connect Plan?
This feature is provided by AT&T or Tellus and allows you to keep 18 devices connected to the internet while on the go, it also allows you to use in vehicle apps (if capable).
What is Unlimited WIFI?
You transfer to this department if the customer is calling in for roadside assistance and is not in a safe place.
What is the Emergency department?
How can you get to the vehicle page?
What is click the vehicle hyperlink?
What is OnStar's branding closing?
What is Be safe out there?
This plan allows members access to all of our emergency services and safety features, it is $19.99/29.99.
What is The OnStar Protect Plan?
This feature can assist members if they are ever in a flash flood, snowstorm, or other crisis situation. An OnStar advisors can assist with emergency services, finding an open gas station or finding the best route away from the area.
What is Crisis Assist?
A customer states that they are calling in for the Customer Transportation Program (CTP). What department do we transfer to?
What is OnStar Dealer Center (ODC)?
Under the vehicle page, where can you go to update and ensure the BBWC Complete is checked?
What is Update?
This offense includes proactively declining services, reading improper/incomplete disclosures, bundling services (AKA stating the member needs MOP to get 3 months on us). This offense is very serious and can result in termination.
What is Fraud/Misconduct?