Walk for Hunger
HCP
Additional Services
iQpay
HCP Bonus
100

What happens on the 1st Sunday of May?

What is the Walk for Hunger?

100

For the medically tailored program, what chronic diseases make a client eligible?

WHAT IS DM, HIV, CANCER, LUNG DISEASE, HEART DISEASE, HIGH-RISK PREGNANCY, MATERNITY, LIVER DISEASE, RENAL DISEASE

100

How many nutrition classes do we offer? 

What is 4?

100

When should we redirect clients to iQpay Customer Help? 

For support with checkout or cashier questions.

100

What foods can clients buy in the Nutritionally Appropriate program?

All foods (Food items that help support a balanced diet like fruits, vegetables, whole grains, and lean proteins 

200

How many miles is the Walk for Hunger?

What is 3 miles?

200

For the nutritionally appropriate program, what chronic diseases make a client eligible?

WHAT IS DM, HIV, CANCER, LUNG DISEASE, HEART DISEASE, HIGH-RISK PREGNANCY, LIVER DISEASE, RENAL DISEASE

200

How many languages do we offer cooking classes in general

What is English, Spanish, Portuguese and Haitian Creole

200

What are the pieces of information that should be included in an escalation report and who should the report be sent to?

What is member phone, email, language, summary of information.


200

How many days are we required to come into the office? 

What is once a week?

300

Historically, how many miles did it take to complete the Walk for Hunger? 

What is 20 miles?

300

What foods can clients buy in the Medically Tailored program?

Whole foods with no added syrups, sugars, marinades, seasonings, prepackaged items, and no drinks etc water or milk

300

Which ACO does NOT provide kitchen supplies?

What is MGB?

300

What is a circumstance where you would replace a card versus resend a card? 

What is if the member lost their card or suspects someone used it.

300

Which ACO requires an explanation/reasoning for a kitchen supply item?

What is C3? 

400

What is Project Bread's mission statement?

What is “to connect people and communities in Massachusetts to reliable sources of food while advocating policies that make food more accessible—so that no one goes hungry".

400

In what scenario can clients get termed out of the program?

What is turning 65, no longer experiencing food insecurity, no longer have eligible dx?

400

Which nutrition class does not have a  cooking demo? 

What is our budgeting class?

400

Do benefits get dispersed on holidays?

What is yes?

400

When should emails be encrypted? 

What is personal information/identifiers?

500
To date, how many Walks for Hunger have we completed? 

What is 58?

500

Which ACO ONLY offers the Healthy Food option? 

What is Fallon?

500

What is the maximum annual expense limit for kitchen supplies?

What is $1500? Except MGB. 

500

What nutritional supplements are available for clients? 

What is Ensure, Glucerna, Boost, Kate Farms “complete nutrition” shakes have been added to the healthy food approved products.

500

What are the names of all the ACOs we work with?

Wellsense (BCH, BI, Mercy, Care, Community Alliance), C3, EBNHC, Fallon, MGB, UMass