HIPAA
What does HIPAA stand for?
Health Insurance Portability and Accountability Act
What is phishing?
A fake email or message designed to steal information
Phishing attempts trick users into giving passwords or clicking harmful links.
What is the purpose of policies and procedures?
To ensure consistency, compliance, and safety
Policies help staff follow consistent and safe practices across the organization.
What is the purpose of the Sliding Fee Scale?
To make healthcare affordable based on income
The Sliding Fee Scale helps ensure patients can receive care regardless of financial status.
What is the first impression patients usually notice?
Staff attitude and professionalism
Positive interactions help build trust and shape the patient experience.
True or False: You may discuss patient information in a public hallway if you use a low voice.
False
Patient information should never be discussed in public areas where others may overhear.
True or False: Sharing passwords with coworkers is acceptable if they are busy.
False
Password sharing creates security risks and violates cybersecurity best practices.
True or False: Employees may ignore policies if they disagree with them.
False
Policies must be followed to maintain fairness, compliance, and safe operations.
What documents are commonly needed for Sliding Fee applications?
Proof of income and household size
Documentation helps determine eligibility and supports compliance requirements.
True or False: Active listening improves patient satisfaction.
True
Patients feel more respected and understood when staff listen carefully.
What should you do before leaving your workstation?
Lock your computer screen
Locking your workstation protects patient information from unauthorized access.
What should you do if you receive a suspicious email?
Report it to IT and do not click links
Reporting suspicious emails helps prevent cyberattacks and protects the organization.
What should you do if you are unsure about a policy?
Ask your supervisor or HR
Asking questions helps avoid mistakes and ensures staff follow correct procedures.
True or False: Patients can be denied care because they cannot pay today.
False
As an FQHC, patients cannot be denied medically necessary care due to inability to pay.
How should staff respond to an upset patient?
Remain calm, respectful, and solution-focused
Staying calm helps de-escalate situations and improve outcomes.
A patient asks for their medical records. What should staff verify first?
The patient’s identity
Identity verification ensures protected information is only released to authorized individuals.
Why are software updates important?
They patch security vulnerabilities
Updates help protect systems from hackers by fixing known weaknesses.
Why is attendance documentation important?
It supports accountability and compliance
Proper attendance records support payroll accuracy and workplace accountability.
How often should Sliding Fee applications generally be updated?
Annually or when circumstances change
Updates ensure discount eligibility remains accurate and current.
Why is empathy important in healthcare?
It builds trust and improves patient experience
Empathy helps patients feel supported and cared for during stressful situations.
What is the minimum necessary rule?
Only access or share information needed to perform your job
Staff should only use the minimum patient information necessary to complete their work.
What is multi-factor authentication (MFA)?
Using two or more methods to verify identity
MFA adds extra security by requiring more than just a password.
What should staff do after a workplace incident?
Report it immediately according to policy
Prompt reporting helps address safety concerns and ensures proper follow-up.
Why is proper Sliding Fee documentation important?
To maintain HRSA compliance and accurate billing
Complete documentation helps protect funding and supports regulatory compliance.
What should staff avoid when discussing patient concerns?
Arguing or becoming defensive
Remaining professional helps maintain trust and resolve concerns effectively