Customer Says
Where do I find information about FedEx Freight automations?
Direct the customer to:
FedEx Freight Developer Portal: https://developer.fedexfreight.com/
LTL Select: https://www.fedexfreight.com/en-us/services/ltl-select
My Freight shipping software stopped working. What do I do?
Call the 3rd party software support line.
Where do I find Freight APIs?
FedEx Freight Developer Portal
Who do I call? ShipManager software is not working.
FedEx Customer/technical Support
1-877-339-2774
"I need to find out if our FXF Freight account code is still an API connection to Kuebix please check account # xxxxxxxx"
The customer needs to check with the vendors' support team.
FedEx Freight staff does not have access to 3rd party software vendors' connections or account usage.
How do I create credentials for a 3rd party (TMS)?
Direct the customer to the FedEx Freight Developer Portal.
My 3rd party provider says my API stopped working because of my FedEx Freight Account. How do I fix this?
Direct the customer to FedEx Freight Support. Account issues are handled by support.
When a customer says "I need a parcel account number"
The customer is using the retired web services and needs to migrate to REST or contact their 3rd party vendor to update to the latest REST version
Who can help me with adding an account to my FedEx Freight Billing Online?
Call 1-833-812-1383 or email FXF_FBOSupport@FedExFreight.com
"Having API connection issues with CTS"
This is very vague and needs clarity
How do I fix an error I am getting while developing my new Freight API?
Direct the customer to FedEx Freight Support or open a case.
I want to add/integrate a new API for Freight Rating and having a code issue. Who do I talk to?
Direct the customer to the FedEx Freight Developer Portal and to use the Freight Rating API.
If the customer would like additional advice, open a case for a consultation.
Note: No FedEx Freight Team will write code for customers.
My customer is struggling to do transactions on an account. What do I check?
Check that the account is good.
Who do I enagage when my customer wants to add Freight Tracking to their home grown integration/software?
Open a case for CT.
"Customer needs help with integration"
Please enter descriptions with details.
My proprietary API code is not returning rates anymore. How do I fix this?
Direct the customer to FedEx Freight Customer Support.
How do I integrate an API to provide a billing estimate for an existing/active shipment?
Request a FREIGHT_BILLING_DOCUMENT via tracking document API.
Who can help with a shipment originating in Canada?
Sales confirms account opco matches origin. If yes, customer calls FedEx Freight Customer Support or 3rd party provider.
How do I fix Freight Direct?
Customer calls either their 3rd party or FedEx Freight Customer Support
"Setup Volume Services"
Customer needs to contact the Volume Services Team.
Volume services specialists at 1.888.465.5646 or Email volumeservices@fedex.com.
https://www.fedexfreight.com/en-us/services/specialized-solutions/volume
I want to use your APIs and automate. Who can help guide me?
Direct the customer to the FedEx Freight Developer Portal. Also, open a case for an API consultation
Provided by FedEx Freight Sales.
Who do I engage when my customer cannot add an account to a 3rd party software. I am not sure if the issue is with the 3rd party or an account issue.
Support routes:
1. Sales must verify the account
2. 3rd party support
3. FedEx Freight Customer Support.
Article: https://fedex-freight.highspot.com/items/6a317b479068c2363e595e32?lfrm=srp.3#1
Rating in my automation doesn't seem to be the correct negotiated rate. Who can help me?
The FedEx Freight Sales. CT does not have access to customers contracted rates.
"Customer needs main phone # changed and updated in order to complete rest API with third party vendor"
If the aligned salesperson is unable to correct the customer information, the customer must contact FedEx Customer Support directly for further assistance