BUSINESS ETHICS
The principles and standards that guide behaviour in the business environment.
What is Business Ethics?
Management should develop this document to clearly communicate ethical expectations.
What is a Code of Ethics?
Being punctual, responsible, and committed to doing quality work demonstrates this.
What is work ethic?
A management approach focused on continuous improvement and customer satisfaction.
What is Total Quality Management (TQM)?
The process of inspecting products or services to ensure standards are met.
What is Quality Control?
A written document that outlines acceptable behaviour and ethical standards expected of employees.
What is a Code of Ethics?
This management action ensures employees understand expected standards of behaviour.
What is ethics training or orientation?
Employees accepting responsibility for their actions demonstrates this workplace principle.
What is accountability?
The ongoing effort to improve products, services, and processes.
What is Continuous Improvement?
Activities designed to prevent quality problems before they occur.
What is Quality Assurance?
Ethical behaviour helps organizations build this important asset among customers and stakeholders.
What is a good reputation?
Supervisors must do this consistently to prevent perceptions of unfair treatment.
What is apply rules fairly and consistently?
Employees discussing confidential company information openly violates this ethical principle.
What is confidentiality?
TQM emphasizes preventing defects rather than relying solely on this.
What is inspection of finished products?
Poorly maintained machines can lead to this quality problem.
What is inconsistent output or defects?
When employees know what behaviour is expected of them, this workplace problem is reduced.
What is unethical or inappropriate behaviour?
This workplace standard would address complaints about inappropriate clothing at work.
What is a dress code policy?
When certain employees receive special treatment, employees often question this.
What is fairness?
This group is ultimately the focus of all quality improvement efforts.
Who are the customers?
Training employees in quality standards helps reduce this.
What are errors and defects?
Arriving late, leaving early without notice, and using phones for personal matters during work are examples of this.
What is unethical workplace behaviour?
This management practice encourages employees to report unethical conduct without fear.
What is an ethical reporting or grievance system?
Supervisors who ignore unethical behaviour weaken this important workplace standard.
What is accountability?
TQM encourages all employees to participate in this activity.
What is quality improvement?
Conducting quality checks only at the end of production can increase this.
What is wastage and rework costs?