Fraud Basics
This fraud type occurs when a cardholder reports their physical card was lost.
Loss Type 0 (Lost)?
This PRM field tells you the merchant's business classification.
MCC (Merchant Category Code)
Visa Reason Code 13.1 is used for this dispute type.
Non-Receipt of Goods or Services
During investigations, all communication results with merchants and cardholders should be documented here.
QFD
This fraud type involves a card intercepted before it reaches the customer.
NRI (Not Received/Mail Intercept)
Entry Mode 05 represents this type of transaction.
Chip Transaction
Visa Reason Code 13.2 is used when a cardholder cancels one of these
Recurring Transaction
What is PRM
PRM (Proactive Risk Management)
A fraudster takes over an existing account and gains control of it
Account Takeover (ATO)
AVS code "X" indicates this result.
Exact AVS Match
Visa Reason Code 12.6 may be used for this processing error when a charge appears twice
Duplicate Processing
Investigators use this "chip counter" tool when reviewing card-secure fraud claims.
ATC (Application Transaction Counter)
This fraud type is identified as Loss Type
Counterfeit Fraud
Entry Mode 81 is used for this transaction type.
E-Commerce/Internet Entry
Visa Reason Code 13.3 covers products or services that differ from what was promised.
Not as Described (NAD)
According to investigation best practices, investigators should review notes from these three main systems.
QFD, PRM, and TBS
This fraud type involves card-not-present transactions such as mail, phone, or online purchases.
MOTO (Card Not Present)
The PRM field used to determine if the card security code was verified
CVV2
Visa Reason Code 13.6 applies when a merchant says a credit was issued but it never posts
Credit Not Processed
The primary purpose of an upfront investigation is to ensure ______.
claim validity and collection of evidence to support a decision