How would you respond?
Someone has brought a dog into the building.
Look for sticker. If none - bring to back WC to sign in. Explain areas of entry, paperwork, and have them sign in on the unapproved list. Provide unapproved sticker.
Close Down - where do pen cups and business card holders go?
Supplies Cabinet, Bottom Shelf, in the appropriate bin.
Starting Point is best for New folks where they can meet staff, hear more about who we are as a church, and discover how to get connected at Lighthouse.
Simple Church is the next step in partnering or serving at Lighthouse - specifically MVMT!
Who signs an attendance slip and when do they do this?
OPS Coordinator
After Services
Where are First Time Visitor Gifts Located?
In the Give Away Cabinets!
Staff hold Cabinets are extra for Cam.
I found these locked boxes when cleaning out my parents house, can you help me open them?
No - call security immediately and have boxes removed from
If pushed call Security.
Leads - where does the Locker Key go during shut down?
In the Gray Pencil Box Misc. Drawer at back WC. Not the Blue Box.
I can't access my Lighthouse Account, because my number changed. What do I do?
Take Name, Old Number and New Number down on a notecard - and give to WC Coordinator or put in Blue Box for Tech to update. You can not access your account without the listed number.
What should you do if someone wants to leave their luggage, bike, or bag at the WC during service?
Let them know that we can not hold their items, but that we may be able to store somewhere else so that their items are safe during service. Call Security who will examine items before taking to warehouse or cafe.
Who should receive a First Time Gift?
1 Per Contact Us Form. Only for Adults
I want to serve, but haven't heard back yet from anyone.
Verify how and when they signed up. Signed up for which team. Go over signup process. Note for Ministry Lead if they did in fact sign up, and it has been several weeks without a response. Gather contact information and name!
Where are tithe envelopes at the Front WC?
In the Usher Cabinet.
I want to serve, but I don't see the ministry listed. What gives?
If a ministry is not listed when signing up to serve, it means that team is currently full.
When and How should you find coverage?
Who do you reach out to? What do you do after?
Anytime you are scheduled to serve and know you will be unable to make it (sans last minute emergencies or sickness). Reach out to Anyone on the WC Connect Doc (Lead for Lead, Specialist or Lead for Specialist) who is not blocked off and not on your team.
Once a swap or cover is confirmed - let Dawn know.
What should you do if someone says they completed connect card already using the QR Code, and would like a gift?
Provide the gift, and mark off on the give away card they said they completed online. It's more important we make them feel welcome - so honor system is fine here!
Lost & Found Items - what would you do with each of the following: Sunglasses, Lipstick, Sweatshirt
Lipstick- Trash at end of services.
Sweatshirt- Use a Clothing Tag Pin with the date on it and place in the Clothing Bin in L&F section of Cabinet.
Where are statement of Faith Cards?
In the Forms Drawer of the supplies cabinet.
How do I signup for Benevolence? What is the process? What is covered by Benevolence?
Applications are only accepted through our online system, and require supported documents. After, you must meet with Benevolence board to discuss application.
Links: On website, lighthouse.church - Connect - LH Care - Benevolence
We do help with:
- Rent/Mortgage in emergency situations
- Rent for Christ-centered Recovery Homes
- Utilities
- Temporary lodging in crisis situations
- Food
- Clothing
- Other emergency circumstances
We do NOT help with:
- Student expenses / tuition
- Non Christ-centered Recovery Homes
- Security deposits
- Business investments
- Car payments
- Child / spousal support
- Legal fees
- Late payment penalties
- Elective medical expenses
- Credit cards unless used in a crisis or emergency situation (hospitalization, death, etc.)
- Any other expenses that are not deemed as absolutely essential
Other:
What options does LH offer for interpreter services? How do you request this?
LH has an ASL interpreter, but no translators for other languages.
We don't automatically have an ASL interpreter in every service. If they are there, they will be in Front Section 1 close to Stage.
An interpreter can be requested for future services. - Send an email to info@lighthouse.church. - Request on LH Chat or call the church office to schedule; M-Th, 10-5, 443-517-6042.
What is included in a FTG Gift?
Mug
Bag
Sermon Note Book Journal
Pen
Chapstick
Service Time Card
Welcome Home Note
Free Coffee Card on Us Card
Starting Point Card
How can I learn more about what is going on with LH Students and LH Kids?
There are signups on website under Connect - LH Kids/LH Students for families to learn more about lesson plans, resources, monthly news letters, and get alerts about upcoming events.
How do I join the LH Discord Community?
Website: LH Online
LH App: Connect
LH is a Big church - what are 3 ways you can build community at LH?
Small Groups
Serving (at the Welcome Center!)
Outreach Events
You see someone who is on the watch list in the lobby at 12pm service.
1. Check to see in the book if security has already approved them.
2. If not, have the lead call security - indicate where they are, and clarify if they are Banned or on Watch List.
There is two of us, can we have an extra coffee card?
Yes, *extra are in the Supplies Cabinet and in the Low Cabinet at front WC*