TA Process
To start the hiring process, this is where you go to request the new opening
SharePoint PX Position Approval Tracker
The time requirement to complete a feedback form after an interview has been completed
24 hours
The items you should bring with you when you are grassroots recruiting
Recruiting business cards, hiring flyers, tri-fold brochures
Position: GEA
Core Competency: Customer Service Focus
Interview Question: Can you share an example of a time you went above and beyond for a guest or resident.
Specific details around anticipating needs, communicating warmly, actively listening, creating memorable experiences with a service-oriented approach and hospitable mindset
This is where to go to find property job descriptions, core competencies, and interview questions
Placebase TA Page
The two actions to take if a candidate no call/no shows to an interview
Let the TA TM know & do not complete the feedback form
Avoid recruiting someone in their place of work if one of these people are clearly present
Business Owner, Manager, Supervisor
Position: Leasing Agent
Core Competency: Rapport Building
Interview Question: What are some of the things you do to build rapport with prospective tenants?
Be friendly and approachable, asking needs-based questions, personalizing tours, remembering details, following up promptly, and building trust
Congrats! Your candidate just signed their offer letter and cleared background. What are YOUR next steps?
Send a welcome email with start date time & training plan
If a candidate is rated either of these numbers and there are no other remaining interviews scheduled, you should proceed to hire
3, 4
When recruiting someone in person, what can you highlight about why Placemakr is a great place to work?
Flex scheduling, benefits, career pathing/growth opportunities, positive/collaborative working environment
Position: Prop Ops Coordinator
Core Competency: Utility-Player Mentality
Interview Question: Walk me through a time you had to take on a task that was outside of your job scope and how you handled the situation.
Shows flexibility, ownership, willingness to learn, teamwork mindset, eager to jump in and help as needed
A front desk manager has a GEA referral for an open position at their property. Do they qualify for a referral bonus?
No, since that person will work directly for them
The response to give a candidate when they ask about compensation or benefits
Direct them back to TA point of contact
Besides neighboring businesses, where else can you go to recruit in person
NFP's, community centers, colleges, veteran groups, etc
Position: Housekeeping Manager or Supervisor
Core Competency: In the Moment Support
Interview Question: Tell me about a time you were in the middle of a housekeeping-related project, but had a member of your team ask for help in their daily duties. What did you do?
Understand and balance priorities, ability to be flexible as needed, delegates or redirects resources if needed, and communicates with the rest of the team
A team member applies & interviews for a different position outside of their direct career path. What is this process called?
Internal Hiring
The STAR method is the ideal way candidates should be answering questions. What does it stand for?
Situation, Task, Action, Result
What are the goals of grassroots recruiting?
Tap into passive talent, find talent not on traditional job boards, establish relationships with future workers, engage with community partners, brand awareness
Position: Maintenance Manager
Core Competency: Driving Accountability
Interview Question: How do you delegate service tickets at the beginning of each day and ensure that your team is completing them in a timely manner?
Prioritizes tickets by urgency, safety, guest impact, skill fit, and deadlines. Uses work-order tracking to communicate & follow-up