ACRONYM
What does the “T” in AIDET stand for?
Time management
Truth
Thank you
Tarantula
THANK YOU
What team members can partake in AIDET
DVM’s
CA’s
VA / LVT’s
VST’s
Groomers
Everyone
EVERYONE!
Which of the following is the best example of the "Introduction" step?
"Hi, I'm John, and I will be your vet assistant today."
"Are you ready to check out?"
"Dr Smith is here today"
"Everything will be fine, don't worry."
"Hi, I'm John, and I will be your vet assistant today."
What does the “E” in AIDET stand for?
Eagle
Explanation
Entertain
Escape
EXPLANATION
SMILE
GREET
What is the goal of the “Thank you” step at the end of a clients visit?
To get the client to leave quickly.
To show appreciation for their time and for choosing your facility.
To remind them to pay their bill
To show appreciation for their time and for choosing your facility.
What does the “A” in AIDET stand for?
Announce
Alpaca
Acknowledge
Align
ACKNOWLEDGE
What part of AIDET would be used when a client has completed their payment and is leaving with their pet?
Thank you
Duration
Acknowledge
Explanation
Introduction
THANK YOU
When providing an “Explanation” of a procedure, what would you include?
Only the name of the test.
What you will be doing, why it is important, and what the client can expect.
A detailed lecture on the veterinary anatomy
What you will be doing, why it is important, and what the client can expect.
What does the “I” in AIDET stand for?
Interrupt
Introduce
Iguana
Intelligent
INTRODUCE
Which does NOT express Duration to a client?
Someone will be right with you
You are next up to see the Dr, it may take a few minutes
Please take a seat and complete this paperwork
We are running a few minutes behind
Please take a seat and complete this paperwork
Providing a "Duration" is critical to client/patient care. Why?
It forces the staff to work faster.
It prepares clients for what will happen with their pet to reduce anxiety.
It distracts from the services or procedures.
It prepares clients for what will happen with their pet to reduce anxiety.
What does the “D” in AIDET stand for?
Design
Delicate
Duck
Duration
DURATION
Which step includes: plain language translation of vet med terminology and step-by-step instructions of a physical exam
Thank you
Duration
Acknowledgement
Explanation
Introduction
EXPLANATION
What is a non-verbal way to Acknowledge a client?
Turn away
Make eye contact and smile or politely use your pointer finger to say “give me one minute”
Continue looking at the computer screen
Make eye contact and smile or politely use your pointer finger to say “give me one minute”