Premium Products
Prime Reserved
Matchday Experience
Sales Strategy
Stadium Knowledge
100

Describe East Sideline Seats


These seats feature a climate-controlled club where food and beverages are available for purchase.

Private East Sideline Club entrance

East 114 to East 118

100

What are the most affordable sections in Prime Reserved?

Endline Sections 104 to 109

100

What gathering space features the Five Boroughs Food Hall?

Paze City Square

100

What holds the source of truth for inventory?

Archtics

100

Who is Marcus Samuelsson

Celebrity Chef behind the burger - Chief Burger Officer in EP - will help break those concessions to life conceptually - big advocate of Club

200

What is the Centerline Club?

This all-inclusive club features midfield seating with access to both the Centerline Lounge and West Sideline Club.

W135 to W137

200

What sections are Penalty Box Preferred?

113 and 119

200

NYCFC Warms up on this side of the stadium

North Side


200

What should be done before all Member Pre-Calls?

1. Check SF Notes

2. Review current seating locations

3. How long been member

200

What section has the Away Team Tunnel?

Section 104

300

This premium seating product includes all-inclusive food and beverages and starts at $6K Per Seat

West Sideline Seating

300

What section is closest to NYCFC Team Tunnel?

Section 129

300

Name two sections in Prime Reserved that have the benefit of Substitute players warming up in front of them during the match?

Section 101

Section 131

300

Explain our virtual sales appointment strategy in less than 1 minute 

Replicating our Experience Center process ensuring we start with the buyer, setting expectations, understanding their why, utilization and preferences before beginning to show them the exciting aspects of the project. 


Flipping between C1, 3D to mimic the stations within EC and being smooth with technology 

300

Where is the Team Store and how do you get there?

Enter Cube, far left side to get to the team store when you first enter 

400

Name 3 specific benefits of being a premium season ticket holder in EP

  • VIP Premier Event
  • Presale to Special Events
  • City in the Community Benefactor Events
  • Away Days Subsidy Ticket Program
  • Annual Gift
  • Discounts for All Non-Matchday Private Rentals of the Centerline Lounge & West Sideline Club
  • Discounted Add-On Tickets
400

What are the differences between season ticket benefits and Etihad Park+ benefits?

 These are the season ticket benefits: 

  • Apple TV Subscription

  • 10% Merchandise Discount (online store)

  • NYCFC 2 Ticket Access

  • General email and/or Chat Support

  • Away Ticket Access at FV

  • Ticket Buy Back Program (TBD)

  • Full Season Parking Pass for Purchase (TBD)

  • Match Day Videoboard Message

400

What is so cool about the Cube?


  • An unforgettable arrival: A seven-story immersive entrance that transforms the walk into Etihad Park into a high-energy, matchday experience.
  • Surrounded by digital storytelling: More than 11,000 square feet of LED displays create dynamic player introductions, club visuals, celebrations, and community content.
  • A new NYC landmark: Designed to be the iconic visual identity of Etihad Park and a recognizable symbol of NYCFC's permanent home in New York City.
  • Built for more than soccer: A flexible, year-round space that can host art, community events, concerts, and other experiences, making it a destination even outside matchdays.


400

You have 5 minutes in the reception room with no previous dialogue - what questions do you ask?

  • How much time do you have? 

  • What excites you most about Etihad Park? 

  • How much do you know about our EP Phases of Sales 

  • Explain Phases 1-4 for Premium 

  • Phase 5 for Prime Reserved, etc.  

  • Set agenda based on the account 

  • Have they been through previous phases? 

  • Where do they have seats now and why? 

  • Utilization in EP 

400

What are the F&B offerings within Etihad Park on matchday?

1. Same 3 Concessions in each Stadium neighborhood

2. 10 Local Businesses in Paze City Square

3. Upscale All-Inclusive F&B in all premium but East

500

SELL ME THIS SEAT!

A client wants the most exclusive hospitality experience and to be only feet from the players. Recommend the best product and explain why.

ANSWER:

Tunnel Club products (Gatsby, Tunnel Seats, or Pitchside Seating). Answers Vary

500

SELL ME THIS SEAT!

Wants to be close to action - enjoys corner kicks but prefers more sideline view

Answers may vary

500

SELL ME THIS SEAT

Player engagement is most important!

Founding Member in Section 110 - family of 4, 2 kids

Sections 129-130

500

SELL ME THE BEST 2 Seats in Prime Reserved!

Answer varies - needs to provide convincing dialogue to support their decision

500

Give me three talking points about the sustainability of Etihad Park

  • MLS's first fully electric stadium: Etihad Park is designed to be Major League Soccer's first fully electric stadium, eliminating the use of fossil fuels for normal operations and setting a new benchmark for sustainable sports venues.
  • Renewable energy & water conservation: The stadium will feature rooftop solar photovoltaic panels and a rainwater harvesting/reuse system that captures water for pitch irrigation, helping reduce both energy consumption and water use.
  • Designed to reduce environmental impact: Water-efficient fixtures, locally sourced construction materials, and plans to divert waste through composting and other waste-reduction initiatives are all part of the stadium's sustainability strategy.
  • Sustainable community development: Etihad Park is part of the larger Willets Point redevelopment, which includes 2,500 affordable homes, a new public school, public open space, and transit-oriented access via the LIRR and 7 train to encourage sustainable transportation.