Xm
How much is mobile select?
$30
What equipment does Xfinity Voice use?
XFINITY Gateway
Where can we find the remote model?
Battery cover of the remote
This is the ITG we use to Activate a Gateway
No connectivity
What is the sales rep for all Division?
16000/21985/99999 or 16000
How much is Mobile Plus?
$45
This is the status of the account after getting disconnected due to non payment?
Hard Disconnect
Basic plan for Xfinity TV and How many channels?
TV CORE 10 plus channels
What is the main probing question for XV issues?
What is the professional installation for NED?
GIT
Unlimited and premium Unlimited
What do we do, when members what to move form one place to another while retaining the Plan?
Transfer of Service
Premium plan for XTV
TV PREMIUM 185+CHANNELS
What ITG do we run if the TV is on a Blue screen?
No Picture
What is NT or Self Move?
When equipment is already present and services is ready to start, or member would like to pick up the equipment themselves.
What are the phone brand that Xfinity sells?
Google Pixel, Motorola, Iphone, Samsung
Use to build location ID
ABT TOOL
button is essential because it dictates which connected device or app your television displays.
INPUT/SOURCE
What is Bridgemode?
a setting that turns off the routing and Wi-Fi features of your Xfinity Gateway, turning it into a standard modem.
What should you not remove when trying to repackage XV service?
TN PACKAGE
What's the difference between Esim and Nano sim?
Esim- Electric sim card
Nano sim - Physical Simcard
3 colors of the bill in ACSR
Brown, Black, Blue
Watch time, for Xfinity on Demand purchase to be refunded
Under 5 minutes
This is the ITG we use change Wifi name and Password
XFINITY wireless gateway setting
Steps on how to better pitch for GSR
1. Check the Bill
2. Upgrade the service
3. Calculate the Savings or Increase