Office Knowledge
A Dr.Burke patient is 20 minutes late for an appointment. What should you do first?
Check with the MA(GABY)/manager before checking them in.
Which letter does not appear in any U.S. state name?
Q
What has keys but can't open locks?
A piano.
What time do confirmation calls begin?
9:00 AM
What is Megan’s biggest pet peeve?
MORE THAN ONE ANSWER
Phones on hold, people standing around, dirty rooms, and poor communication.
Medicare patient coming for a Pap. What forms should they sign if you’re unsure? And how much do they pay?
Both ABN forms. & $160
How many hearts does an octopus have?
3
What can travel around the world while staying in one corner?
A stamp
What’s one thing you should never forget during confirmation calls?
NSNC, CC on file, balances, payments for the day of the appointment (copays, DED, COINS, ETC.)
What is the largest organ in the human body?
The skin.
What is the best way to ask a provider a non-urgent patient question?
Send a patient case.
What’s the tallest animal?
Giraffe
What is the only food that never spoils?
Honey
You notice someone falling behind at check-out. What should you do?, and has 3 phone calls on hold.
Jump in and help
How many layers does the uterus have?
Three (endometrium, myometrium, perimetrium).
A patient asks for medication (Birth Control) refills. What’s the first thing you check?
Whether they’re due for an annual visit and if refills remain.
Which movie features the quote, "Life is like a box of chocolates"?
Forrest Gump
How long can a cockroach live without its head?
About a week.
TWO QUESTIONS:
“If it isn’t your assigned task, you shouldn’t do it.”
Why is documentation important?
1st: FALSE!
2nd: Keeps everyone informed.
What is the only letter that doesn't appear in the periodic table?
J
What topping belongs on a traditional banana?
Chocolate, strawberry, or pineapple topping. Bananas, peanuts, cherry and whip cream
What was the first fruit eaten on the Moon?
A peach.
Which organ can regenerate(grow back) itself?
The liver.
Finish this sentence: “If it’s not documented…”
“…it didn’t happen.”
Which berry isn't actually a berry?
Strawberry.