OOO Procedures
What can you do to your direct line in the event you are going to be out of the office?
set up voicemail so members are aware you are out of the office and direct them to AMOCO's main line for help.
Max LTV for a GAP Policy
150%
What is the maximum Comprehensive and Collision coverage required?
$1,000.00
What can you do to your emails in the event you are going to be out of the office?
Add your PTO dates to your email signature and set up automatic replies.
How long are credit reports good for?
60 days
What is the maximum credit card limit and how many AMOCO credit cards can a member have?
Limit: $30,000. One primary credit card, one joint credit card (Has to be joint on it, not primary)
If you know that you will be out of the office, what can you do to make sure the member has a point of contact if they need help while you are gone?
connect your member with someone who will be here and can help.
What is the FTB purchase limit?
$25,000.00
What are the max term extensions if member wants to add post funding? GAP, MMP, MBA, CL/CD, multiple
GAP - 1 month
MMP - 6 months
MBA- 3 months
CL/CD- No extension, payment increase
Multiple- Highest extension for whatever product.
Regarding your queue, what is expected from you if you know you will be out of the office for an extended period of time?
Follow up with your entire queue and update your notes, also let the member know you will be out if possible. Also, limit app intake prior to being out.
How many applications are loan closers expected to work per month?
110-120 per month
What credit model and from what Credit bureau do we pull on all applications in Meridian Link?
Vantage 4.0 by Experian
What is the follow-up schedule?
Day 1- Text, Call/Voicemail, Email
Day 2- Call/Voicemail, Follow-up Text
Day 3- Call/Voicemail, Email
Day 4- Final Email
What is the definition of a new vehicle?
Prior, Current or Next Calendar Year Model Never Registered and less than 7,500 Miles